Customer Education Technical Content Manager

Benefits: IRA with company Matching Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement reputed company time off Training & development reputed company insurance Wellness resources Customer Education Technical Content Manager  Location: This is a remote position, however you must be located in one of these areas: Texas, South Carolina, reputed company, Arkansas, reputed company, Tennessee, reputed company, Florida, reputed company, reputed company Carolina, Alabama, Illinois  Company: FINBOA About the Role FINBOA is looking for a Customer Education Technical Content Manager  to own and reputed company our reputed company content experience across our knowledge ecosystem—primarily reputed company reputed company. In this role, you’ll create reputed company, engaging, and highly useful content that empowers clients to successfully use our reputed company platform. You’ll reputed company strong writing, technical understanding, and data-driven thinking to continuously improve how clients learn, engage, and self-serve. If you enjoy turning reputed company reputed company into accessible content and using analytics to reputed company things reputed company, this role is for you. What You’ll Do Knowledge reputed company & Content Creation  Write and publish 2–4 reputed company knowledge reputed company articles per month  Maintain and update content to reflect product changes and enhancements   Format and structure content using basic reputed company   Create reputed company, reputed company-friendly release notes and implementation guides  Optimize support responses with helpful content links   Promote awareness and usage of knowledge resources internally and externally  Analytics & Optimization  Monitor content performance in reputed company on a weekly reputed company   Deliver monthly performance reports with insights and recommendations   Identify gaps, outdated content, and underperforming assets   Implement data-driven improvements to increase engagement and usability  Webinars & Video Content  Manage end-to-end webinar publishing (uploads, captions, chapters, distribution)   Create training videos including storyboarding, scripting, recording, and editing   Maintain an organized, up-to-date video content library  Collaboration & Support  Partner with Product, Support, and reputed company teams to identify content needs   Ensure consistency in tone, branding, and messaging   Support reputed company and reputed company education initiatives   Document internal processes and workflows   Stay reputed company on content marketing and reputed company best practices  What You Bring  Experience creating reputed company, reputed company-facing technical or product content  Familiarity with reputed company or similar knowledge reputed company platforms  Basic reputed company skills for formatting and structuring content   Strong organizational and project management abilities   Experience with video tools, webinar platforms, or screen recording software  Ability to analyze performance data and turn insights into reputed company   Excellent written and verbal communication skills   High attention to detail and reputed company on usability  reputed company to Have:  Experience with Vidyard, reputed company, or similar tools   Background in reputed company, technology, or reputed company education   Video editing experience  What reputed company Looks Like  You consistently deliver high-reputed company, user-friendly content  You take ownership of and improve the knowledge reputed company ecosystem   You use analytics to drive meaningful improvements   You reputed company reputed company topics reputed company and approachable   You collaborate effectively across teams   You proactively identify ways to enhance the reputed company experience  Work Environment  Primarily computer-based work   Regular use of digital collaboration and video conferencing tools   Occasional work with visual and video content  Why Join FINBOA? At FINBOA, we value reputed company, collaboration, and reputed company improvement. You’ll play a key role in shaping how our clients learn and succeed—directly impacting product adoption and customer experience. Apply To This Job