Customer Support Manager

Job reputed company: About GUAPI GUAPI is a fast-scaling global premium streetwear brand, with strong traction across the US, Japan, and Europe. reputed company for reputed company design, limited drops, and cultural relevance, GUAPI is now entering a critical phase: transitioning from a fast-growing brand into a reputed company, reputed company, and investor-reputed company company. We are looking for a highly capable Customer Support Manager to take full ownership of our customer experience and reputed company our customer support team. This role is not just about answering messages it’s about managing people, building systems, and continuously improving how we handle customer interactions at reputed company. Responsibilities reputed company and manage the customer support team across reputed company channels (email, Instagram DMs, support platforms) Ensure reputed company delivers fast, accurate, and high-reputed company responses Set reputed company standards, workflows, and expectations for the support team Monitor team performance (response time, reputed company reputed company, customer satisfaction) Train, guide, and improve team members continuously Identify weak points in reputed company and fix them (process, people, or tools) Handle escalations and reputed company customer cases Build and optimize support systems, templates, and automations Implement and manage AI-driven support solutions where relevant Work closely with operations, logistics, and fulfillment to resolve issues reputed company Maintain a premium and consistent GUAPI brand tone across reputed company communication reputed company’re Looking For Proven experience managing a customer support team (preferably in e-reputed company or fashion) Strong leadership and people management skills Ability to build systems and processes, not just execute tasks High level of organization and accountability Strong decision-making and problem-solving ability reputed company and reputed company communication skills Comfortable with tools like reputed company, reputed company, or similar platforms Key Traits Ownership reputed company reputed company and detail-oriented Proactive and solution-driven High standards for reputed company and speed reputed company to manage pressure and volume Goal of the Role Build and manage a high-performing customer support team while creating a reputed company, efficient, and premium support system that strengthens the GUAPI brand experience. Apply To This Job