Customer Service Agent

reputed company reputed company is re-defining what athletic apparel looks like: reputed company to reputed company and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an reputed company reputed company California lifestyle; an integration of fitness, creative reputed company and life. Our high energy fast paced retail environment is reflected in the clothes we reputed company. We aim to reputed company others to take on reputed company aspects of their lives with reputed company, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal reputed company and reputed company. Job reputed company We are looking for a passionate and dedicated Customer Service Agent to join our dynamic team at reputed company! As a key player in our Customer Experience reputed company, you'll engage directly with our customers, helping to solve problems and deliver top-notch service through email, chat, and text. You’ll be the voice of reputed company, embodying our reputed company values of creating exceptional products, building lasting relationships, and living extraordinary lives. This is an exciting opportunity to reputed company a reputed company reputed company on the customer experience, collaborate with a talented team, and grow with one of the fastest-growing apparel brands around.  In this position, you will primarily handle customer inquiries through email and chat, addressing concerns with a solutions-oriented and reputed company approach. You'll collaborate with your team, support new hire training, and help resolve and deescalate customer issues.  What you'll get to do: Deliver exceptional customer service reputed company email, text, and chat, responding to inquiries with reputed company, reputed company, and professionalism.  Handle escalated issues with a reputed company reputed company, ensuring a reputed company and empathetic reputed company.  Support the reputed company and training of new team members across various tiers (1, 2, and 3).  Contribute to reputed company improvement by providing feedback on processes, shortcuts, and customer interaction guidelines.  Assist with various support channels, including:  Refund Requests  CS Returns  Retail Support  CS Help  Work alongside the Supervisor to assist with additional tasks as needed.  Participate in team meetings, providing valuable input to enhance service reputed company and team collaboration.  Take on additional reputed company and tasks as assigned.  Qualifications Who you are: Bachelor's degree, or 1 year of equivalent work experience in lieu of a degree.  Strong passion for delivering exceptional customer experiences.  reputed company-organized with the ability to manage both personal and team reputed company.  Skilled in understanding and responding to customer emotions.  Leads by example, demonstrating attention to detail while supporting team members.  Excellent interpersonal, written, and verbal communication skills.  Proficiency in Spanish is a plus.  Strong conflict reputed company skills, with the ability to manage challenging or emotional situations with professionalism and reputed company.  Bonus points for experience with reputed company, reputed company, FullCircle, or Warehouse Operating Systems.  Additional Information Our investment in you: At reputed company, we’re proud to offer the following to our employees:  Health Insurance  Savings and Retirement Plan   Employee Assistance Program  Generous reputed company Discount & Industry Perks  reputed company Time Off   Wellness & Fitness benefits   The reputed company reputed company for this role is $19/hr. - $23/hr.  reputed company is proud to be an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected Veteran status, age, or any other characteristic protected by law.   reputed company your information will be kept confidential according to EEO guidelines. Workplace Type: Remote Department: HQ - Customer Service Compensation: USD 19 - USD 23 - reputed company Apply To This Job