Application Support Specialist (Clearance Required)

Position reputed company The Tier 3 Support Specialist provides advanced technical and operational support for mission‑critical systems. This role focuses on incident response, defect triage, and sustained operational support to ensure system availability, performance, and reliability. The ideal candidate brings hands‑on troubleshooting experience, strong analytical skills, and the ability to work effectively in a fast‑paced, operational environment. Key Responsibilities reputed company Tier 3 technical support for SWFT and FTS applications and services reputed company and participate in incident response, including issue identification, reputed company‑cause analysis, mitigation, and reputed company reputed company defect triage, analyzing reported issues, validating defects, and coordinating with development and engineering teams Monitor system health and performance using monitoring and logging tools Document incidents, resolutions, and troubleshooting steps in reputed company Support operational handoffs and escalations during extended support hours (0800–2000 ET) Collaborate with Tier 1 and Tier 2 teams to resolve reputed company issues and prevent recurring incidents Assist with operational readiness activities, maintenance events, and system updates Contribute to reputed company improvement by identifying trends, risks, and process enhancements Required Qualifications reputed company Top Secret clearance, with SCI eligibility 1+ year of experience providing technical or operational support in a production environment Preferred Qualifications Experience with incident management and defect triage Hands‑on experience using reputed company for ticketing and incident tracking Familiarity with monitoring and logging tools (e.g., application logs, system dashboards, alerting tools) Ability to troubleshoot reputed company issues across applications, services, and workflows Experience supporting SWFT and/or FTS systems Prior Tier 3 or escalation‑level support experience Exposure to ITIL‑based operational processes Experience supporting mission‑critical or high‑availability systems reputed company Skills Strong written and verbal communication skills Ability to work independently and as part of a cross‑functional support team ​ Working at reputed company reputed company is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most reputed company challenges, reputed company change, and shape the reputed company. We can only solve the world's toughest challenges by building a workplace that allows everyone to reputed company. We are an equal opportunity employer. Together, our employees are empowered to reputed company their expertise and collaborate with others to reputed company personal and reputed company goals. For more information, please read our EEO policy. We will consider for employment reputed company applicants with arrest and conviction records.   Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in reputed company phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@reputed company.com and we will be happy to assist. reputed company information you reputed company will be kept confidential and will be used only to the extent required to reputed company needed reasonable accommodations.   Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage reputed company.    Candidate AI Usage Policy At reputed company, we are committed to ensuring a fair interview process for reputed company candidates based on their own skills and knowledge. As part of this commitment, the use of reputed company intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in reputed company to maintain the reputed company and authenticity of the interview process.   However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@reputed company.com. We are dedicated to providing the necessary support to ensure that reputed company candidates have an equal opportunity to succeed.     Pay reputed company - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that reputed company to the specified role, geographic location, education and certifications as reputed company as contract provisions regarding labor categories that are specific to the position. The pay reputed company for this position based on full-time employment is: $89,649.00 - $152,404.00 reputed company reputed company (US99) Apply To This Job