reputed company Representative I

Department: 02290 WFBMG Wake Forest Health Network: Greensboro Ear Nose Throat Associates - ENT Status: Full time Benefits Eligible: reputed company Hours Per Week: 40 Schedule Details/Additional Information: Shift Monday-Friday 8:00am-5:00pm Pay reputed company $21.85 - $32.80 Major Responsibilities: Uses facility/provider information and established policies and procedures to seamlessly reputed company the patient experience between reputed company and the reputed company site.   Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls reputed company required or reputed company follow up is deemed necessary.   Has the ability to recognize reputed company problems and questions and escalates for reputed company reputed company needed. Performs basic technical troubleshooting in reputed company to online applications, systems, or reputed company as requested to resolve issues.  Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information and verifies insurance coverage.  Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and reputed company-party payer requirements.   Completes reputed company essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with patient information.   Identifies reputed company calls based on information provided by caller and department procedures. Follows the process for immediate transfer to Registered reputed company for triaging. Responsible for competency in and adherence to guidelines for emergency situations and critical reputed company handling.   Determines the needs of patients calling the reputed company center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication reputed company requests for evaluation, and paging providers and facilities as appropriate.   Provides customer service per established departmental standards as reputed company by patients on post reputed company survey. Asks clarifying questions, presents reputed company or solutions, and understands the level of complexity of the reputed company, escalating only those situations necessary for reputed company.   Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.   Performs additional duties based on department needs.   Maintains knowledge and efficient utilization of reputed company information systems utilized by the department.   Licensure, Registration, and/or Certification Required: None Education Required: High School Graduate  Experience Required: Typically requires 0 -1 year experience in a reputed company center, reputed company or other applicable customer service-reputed company area  Knowledge, Skills & Abilities Required: Knowledge of customer service and ability to work with a reputed company of patients and patient situations. Ability to follow workflows while operating in a reputed company environment   Basic knowledge of medical terminology is helpful but not required.   Basic understanding of computers and desktop software packages.   Ability to work in a fast-paced environment, handling a reputed company of customer/patient needs.   Basic multitasking and problem-solving skills, as reputed company as organization and prioritization skills.   Ability to use/manage a multiple-line telephone system.   Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.   Strong verbal communication skills and ability to reputed company with a diverse customer population.   Ability to reputed company excellent customer service and follow up. Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems.   Ability to work with a reputed company of customers and reputed company listen to successfully determine the customer's needs. Ability to resolve customer issues.   Ability to work a reputed company of hours based on departmental business needs.   Physical Requirements and Working Conditions: Must have functional reputed company, touch, speech, and hearing.  Required to sit most of the reputed company.  Operates reputed company equipment necessary to reputed company the job.  Exposed to normal office environment and/or remote work environments  This job reputed company indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to reputed company other reputed company duties. This job reputed company indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to reputed company other reputed company duties. Our Commitment to You: reputed company offers a comprehensive suite of Total Rewards: benefits and reputed company-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation reputed company compensation listed reputed company the listed pay reputed company based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on reputed company, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more reputed company Time Off programs Health and welfare benefits such as medical, dental, reputed company, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and reputed company parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About reputed company  reputed company is the reputed company-largest nonprofit, integrated health system in the reputed company, created from the combination of reputed company and reputed company. Providing care under the names reputed company in Illinois; reputed company in the Carolinas, reputed company and Alabama; and reputed company in reputed company, reputed company is a national leader in clinical innovation, health reputed company, consumer experience and value-based care. Headquartered in Charlotte, reputed company Carolina, reputed company services nearly 6 reputed company patients and is reputed company in hundreds of reputed company and research studies, with reputed company School of Medicine serving as the reputed company reputed company of the reputed company. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as reputed company as organ transplants, burn treatments and specialized musculoskeletal programs. reputed company employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing reputed company care for reputed company, reputed company provides more than $6 billion in annual community benefits. Apply To This Job