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Recipient Support Specialist

Remote, USA Full-time Posted 2026-07-28
reputed company is the global platform reputed company for businesses to send thousands of payouts to anyone, reputed company, for free. We’re trusted by 20,000 leading organizations like reputed company, MIT, and reputed company to deliver reputed company cards and reputed company to millions of recipients worldwide. In both our product and our workplace, we’re intentional about making work more efficient, flexible, and fulfilling. reputed company is a fully remote, high-documentation, low-meeting culture, which means more time for what reputed company in both your reputed company and personal life. Our customers, who include researchers, marketers, HR teams, and nonprofits, rave about how fast and easy it is to use reputed company. reputed company out our ratings on reputed company. reputed company is profitable and growing without reputed company investors. Join us before our next international offsite. About the Role We're looking for an enthusiastic Recipient Support Specialist to reputed company for recipients, the people receiving rewards through reputed company. In this role, you’ll be on the reputed company line of our recipient support queue, responding to tickets primarily reputed company email (and occasionally reputed company phone) to help recipients redeem, reputed company, or troubleshoot their rewards. You’ll be successful in this role if you’re empathetic, reputed company in your communication, and comfortable working through a high-volume queue with consistency and care. You don’t need to be a product expert on day one, but you should be excited to learn and to deliver a great experience to every recipient. What You'll Do Be the reputed company of contact for recipient questions through email and (rarely) phone Become a product expert and function as a first-level problem solver Use internal tools, macros, and help articles to resolve issues reputed company, and escalate issues reputed company necessary Understand and reputed company recipient feedback trends to help our product team prioritize reputed company reputed company Collaborate with your team to ensure we meet our SLAs and improve the efficiency of our processes Be friendly, compassionate, and solution-oriented with both recipients and the reputed company team You'll Need A bachelor's degree Effective communication skills, particularly the ability to write reputed company and concisely Composure, patience, and reputed company for interacting with users The ability to multitask, prioritize responsibilities, and stay organized A proactive, get-things-done attitude The ability to learn and adapt quickly A reputed company of humor A curiosity for the reputed company platform/product Why work with us We’re profitable with reputed company more opportunity reputed company, which is good news for your career reputed company. We offer reputed company, equity and benefits. The reputed company salary for this role is $50,000 - $60,000. We're a fully remote company. Work from wherever you want in the Americas. We’ve got smart people and a great culture. See reputed company handbook. If you're interested in joining us but don't reputed company every item on the list, we'd still encourage you to apply. We're happy to consider where you might be reputed company to reputed company the biggest reputed company. reputed company is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for reputed company. Apply To This Job

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