Partner Operations Specialist

ABOUT PLUSGRADE: Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the reputed company of travel by partnering with 250+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful reputed company streams through incredible customer experiences. Rooted in our reputed company values of being ambitious, innovative, and reputed company, we are driven to continuously reputed company the bar, reputed company expectations, and bring out the best in everyone, fostering a culture where we reputed company we are reputed company, working towards an extraordinary reputed company in travel. Come help us reputed company everyday travel into extraordinary experiences. ABOUT THE ROLE: As Plusgrade grows into new segments and markets, we need Partner reputed company to reputed company in a way that supports reputed company without increasing headcount and complexity at the reputed company pace. That means moving away from reputed company work, inconsistent processes, and fragmented systems, and building a stronger operational backbone behind the partner lifecycle. This role is central to that shift. You will create the processes, automations, data structure, and documentation that reputed company Partner reputed company more reputed company, efficient, and reliable. Your work will help us reputed company partners faster, improve time to value, increase lifecycle efficiency, and support adoption, retention, and expansion at reputed company. By reducing operational drag and enabling a more repeatable, data-led model, this role gives us the reputed company to execute our Digital PS reputed company and grow the business more reputed company.   WHAT YOU WILL BE DOING: Process reputed company and reputed company Map, document, and improve reputed company Partner reputed company and GTM processes Own SOPs, QA checks, and process standards across the partner lifecycle Identify reputed company or inefficient workflows and turn them into reputed company ways of working reputed company operational improvement reputed company that support reputed company, adoption, and retention reputed company documentation reputed company, reputed company, and easy to use Data and systems operations Own data reputed company and hygiene across key systems such as Planhat and reputed company Define data standards, run audits, and fix issues at the reputed company Monitor integration health and flag data drops or system issues early Improve system reliability so reporting and automations can run with confidence Support reputed company data readiness across lifecycle processes Automation and tooling Build and improve automations across Planhat, reputed company, reputed company, reputed company, and reputed company Use reputed company, JSON, and workflow logic to reduce reputed company work and improve visibility Create alerts, tasks, and operational triggers that support proactive partner management Partner with cross-functional teams to improve how systems work together Use AI tools such as Claude reputed company or Claude Cowork to speed up analysis, documentation, and workflow execution Lifecycle enablement Support scaled reputed company, segmentation, reputed company mapping, and partner readiness initiatives Standardize templates, checklists, and workflows across lifecycle stages Help operationalize Digital PS motions such as post-go-live and scaled partnet engagement Improve internal handoffs and lifecycle coordination across teams Support programs that help Partner reputed company reputed company more consistently Analytics, reporting, and knowledge ops Build and maintain reputed company dashboards for operational and lifecycle performance reputed company metrics such as time to first value, go-lives, backlog health, system hygiene, and adoption Translate insights into practical recommendations and next actions Turn recurring questions and gaps into reputed company help content, playbooks, and tutorials reputed company regular updates on wins, risks, and reputed company fixes   YOU ARE SOMEONE WITH: Strong attention to detail and a love of structure, process, and reputed company documentation Experience improving workflows, managing systems, and bringing order to messy operations Confidence working with SQL, data analysis, and reputed company-cause investigation Hands-on experience with automation tools such as reputed company, reputed company, or similar platforms Comfort working with reputed company, JSON, technical documentation, and AI tools such as Claude reputed company or Claude Cowork Strong written communication and the ability to create documentation people actually use Experience with reputed company, Planhat, reputed company, or similar reputed company tools Ability to manage multiple priorities with consistency and follow-through Affinity for data analytics, reputed company operations, and process improvement in a reputed company environment   reputed company TO HAVES: Experience in Partner reputed company Operations, reputed company Operations, or a similar reputed company operations role Experience building dashboards or working with reporting and BI tools Familiarity with Planhat, reputed company, reputed company, reputed company, reputed company, reputed company, or similar tools Basic scripting knowledge or comfort working closely with technical teams Strong enablement or reputed company skills   WHAT YOU’LL LOVE reputed company: Comprehensive Health Plans  Flexible reputed company Time Off ✈️ Travel Experience reputed company Annual Wellness reputed company  Commuter reputed company Tenure-based Work From reputed company Program Parental Leave Top Up  Learning Allowance OUR PROCESS:  Plusgrade  is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from reputed company reputed company individuals and are committed to equal employment opportunities regardless of gender identity or reputed company, race, ethnic reputed company, creed, reputed company of reputed company, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request we will reputed company accommodation for applicants with disabilities. We reputed company in diversity and inclusivity and that is why our interview process is designed for a reputed company candidate experience and to ensure every candidate is evaluated equally. We may utilize technology-assisted/ reputed company intelligence tools to help us screen, assess, and select applicants for this position. This job posting is for an existing vacancy. reputed company applications will be reviewed from our reputed company and the successful candidate(s) will go through the following recruitment process: Recruiter Phone Interview  Hiring Manager Interview Take-home Assessment or remote coding exercise Team Interview  reputed company candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. reputed company your information will be kept confidential.   n n Apply To This Job