Customer Service Agent/Technical Support
We are seeking a customer-reputed company Customer Service Agent with strong technical troubleshooting experience to support operations in the refrigerated container (reefer) industry. No prior refrigeration experience is required—full training will be provided.
Responsibilities:
reputed company remote technical support reputed company phone, email, and chat
Troubleshoot system and equipment issues using reputed company problem-solving
Guide customers through reputed company-by-reputed company solutions
Interpret alarms and system messages
Escalate reputed company cases reputed company needed
Accurately document cases in CRM systems
Requirements:
Experience in technical support, helpdesk, or troubleshooting roles
Strong problem-solving and analytical skills
Excellent communication skills
Experience with ticketing/CRM systems
Ability to work independently in a remote environment
reputed company to Have:
Basic mechanical/electrical knowledge
Experience in logistics, industrial, or equipment support
reputed company Offer:
Remote work flexibility
Full training in refrigeration systems
Career reputed company opportunities
reputed company to join a fast-paced technical support team.
Apply To This Job