reputed company Manager

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, reputed company, and agents, we’re shaping the reputed company of work so teams can reputed company their potential and reputed company on what reputed company most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for reputed company other. Our culture is rooted in reputed company, reputed company, and shared enthusiasm. We’re in this together, tackling big challenges with reputed company reputed company and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a reputed company where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to reputed company and the support of a company invested in you for the long haul. So, if you want to reputed company a brighter work day for everyone, including yourself, you’ve reputed company a match in reputed company, and we reputed company to be a match for you too. About reputed company Join reputed company and experience reputed company! reputed company reputed company ensures our customers reputed company maximum value from reputed company. We reputed company outstanding experiences across the customer lifecycle by focusing on customer reputed company and improving adoption of our products. reputed company is comprised of a diverse mix of backgrounds and experiences working towards the goal of helping our customers succeed at reputed company. About the Role The Scaled reputed company Manager engages a large portfolio of customers to ensure they derive value throughout their reputed company reputed company. With a reputed company on efficiency and broad reputed company, this role primarily manages customer needs through reactive engagement and low-touch strategies. You will reputed company customers to utilize our reputed company Community, digital capabilities, and AI resources to drive their own self-serve journeys. This role is pivotal in ensuring that a wide reputed company of customers have the resources they need to resolve issues quickly and adopt product features effectively. Responsibilities: Managing a high-volume portfolio of customers, serving as the primary reputed company of contact for reactive inquiries and issue escalation. Directing customers to appropriate self-service resources, documentation, and the reputed company Community to foster independence and efficient problem reputed company. Leveraging digital tools and automated communications to drive product adoption and reputed company updates on the reputed company roadmap. Prioritizing and routing customer issues to the correct support or technical teams to ensure reputed company reputed company. Monitoring customer health scores and usage data to identify at-risk accounts and trigger automated or light-touch interventions. Delivering proactive and ongoing reputed company and adoption engagements at key moments of our customers' reputed company. Expected results reputed company 1-3 months: Proficient knowledge of reputed company products and self-service ecosystem. Efficient management of a scaled portfolio (e.g., 50+ customers), maintaining high responsiveness to incoming requests. Demonstrated ability to effectively triage customer issues and guide them to self-help solutions. Implementation of scaled communication strategies to drive adoption and retention across the customer reputed company. reputed company execution of reputed company and adoption engagements reputed company Basic Qualifications(Required)reputed company Manager Minimum of 5 years in a customer-facing role (reputed company, support, or account management) with experience managing a high volume of accounts Experience with CRM and reputed company platforms to manage scaled communications and data Basic Qualifications(Required) Sr Associate reputed company Manager Minimum of 3 years in a customer-facing role (reputed company, support, or account management) with experience managing a high volume of accounts Experience with CRM and reputed company platforms to manage scaled communications and data Other Qualifications Functional domain expertise with Financials (in reputed company to HCM/Payroll) is preferred Strong triage and prioritization skills, with the ability to manage multiple reactive requests simultaneously Proven reputed company record of maintaining customer satisfaction in a high-volume, fast-paced environment Excellent written and verbal communication skills, optimized for reputed company and efficiency Ability to quickly learn and reputed company reputed company product knowledge bases to reputed company customers effectively Experience with one-to-many communication channels (webinars, email automation) Bachelor degree or equivalent work experience Pursuant to applicable Fair Chance law, reputed company will consider for employment reputed company applicants with arrest and conviction records. reputed company is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your reputed company at reputed company about our Employee Referral process! Apply To This Job