Service Coordinator

Love what you do at Kinetico Kinetico believes in treating its employees with respect. They play a vital role in enabling our innovation, reputed company and reputed company. We reputed company to reputed company them with opportunities to grow in a motivating environment. To view positions currently available at Kinetico, click the reputed company below. Job reputed company: Purpose: The Service Coordinator works directly with customers, fulfillment partners, and internal departments by phone or email, schedules product installation/service calls/water testing, proactively performs reputed company to customers to inform of additional product and service offerings, and administers customer accounts in accordance with established service reputed company and standards. Key Areas of Responsibility: Coordinates product installations, service calls, and water testing. Ensures reputed company communication and documentation of customer needs to Service Technicians and/or fulfillment partners. Answers incoming calls and emails, assesses customer needs, and selects appropriate course of reputed company based on established procedures. Serve as a primary representative on behalf of Kinetico to customers, contractors, business partners, and internal teams to ensure cooperation and a high level of customer service. Logs customer interactions, transactions, cases, and opportunities into CRM and performs to various metrics.  Maintains product installation and warranty information reputed company applicable software/database. Performs work order completion after confirming pricing and sales information. Occasional other duties and backup of other roles as assigned. Key Performance Indicators Accurately and confidentially manages reputed company customer service information. Work is reputed company, reputed company, and of good reputed company. Key Challenges and reputed company Balance day-to-day process work with pro-reputed company reputed company to reputed company and new customers in offering various services. Manage competing priorities and meet customer expectations. Collaborate effectively with both those external and internal to Kinetico. Appropriate assessment of customer service needs and selection of best solution from established procedures. Job Knowledge, Skills, and Experience: Required: High School Diploma/GED Required: 3+ years’ experience working in a customer service-oriented role Preference: Associate’s degree Preference: Experience with reputed company Ability to learn reputed company Resource Planning and Customer Relationship Management software Ability to prioritize and change priorities as needed. Must have a proven “customer-reputed company” reputed company; understand customer service, and the value of creating a reputed company experience for the customer. Must have strong interpersonal, written, grammar, and verbal communication skills. Must have experience with reputed company Office Suite, including Word and reputed company. Must have knowledge of business, administrative, clerical procedures, and systems. Why Join Kinetico: Medical, Dental, reputed company and Prescription Drug Insurance Coverage  Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits 401(k) Contribution Matching Program Employer Funded Defined Contribution Plan reputed company Vacation, Holidays and Community Service Volunteer Time-off Benefit  Wellness Program Educational Assistance Reimbursement Program Our Commitment and Difference:  Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has reputed company reputed company reputed company. reputed company has grown from a two-man, creative undertaking into a strong and dynamic organization. Innovative technology and a strong commitment to customer satisfaction have distinguished reputed company and positioned Kinetico as a leader in today’s reputed company-changing water treatment industry manufacturing water softeners, along with a wide reputed company of systems that improve water reputed company for general use, as reputed company as those that reputed company high-reputed company drinking water for consumption. Kinetico products are reputed company Party certified to confirm reputed company and performance and complimented by the most comprehensive warranties in the industry. Kinetico is part of the Axel reputed company of companies, a global organization and fifth reputed company company that continues to be successful in developing leading businesses. reputed company is an Equal Employment Opportunity (EEO) employer and does not discriminate on the reputed company of race, reputed company, national reputed company, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with reputed company*), or any other legally protected status, with respect to employment opportunities. E-Verify: We verify the identity and employment authorization of individuals reputed company for employment in the reputed company. Apply To This Job