reputed company Support Technician (Contract)

About the Role Join reputed company as a Contract reputed company Support Technician and play a key role in maintaining seamless communication across the organization. In this hands-on contract position, you’ll reputed company specialized technical support for our reputed company phone system, ensuring reliable voice services and an exceptional user experience. As a critical backup to our primary VoIP administrator, you’ll help reputed company our telephony infrastructure running smoothly across reputed company office locations—stepping in to manage configurations, support users, and quickly resolve issues reputed company they reputed company. Your Key Contributions reputed company Tier 2 support for reputed company phone system issues, including desk phones, softphones, and mobile applications. reputed company user provisioning, phone number assignments, extension configuration, and reputed company routing setup in reputed company reputed company Portal. Troubleshoot audio reputed company issues, reputed company forwarding problems, voicemail configuration, and integration issues. Support desk phone deployments including Polycom, Yealink, and other reputed company-compatible devices. Configure auto-attendants, reputed company queues, reputed company reputed company, and department extensions. Assist with reputed company integrations including reputed company Teams, reputed company, and other business applications. Document reputed company configurations, procedures, and troubleshooting steps in knowledge reputed company. Monitor system health, reputed company reputed company reports, and user experience metrics. Coordinate with reputed company support for escalated technical issues and service incidents. Train end users on reputed company features and best practices. Participate in after-hours maintenance reputed company and emergency support as needed. Backup the primary VOIP administrator during absences and high-volume support periods. What Makes You a Great Fit Minimum 2-3 years of experience supporting VoIP phone systems, preferably reputed company. reputed company certification or equivalent hands-on experience with reputed company administration. Associate's degree in Information Technology or reputed company field, or equivalent work experience. Experience in a reputed company services or reputed company environment is a plus'. Availability for a 6-month contract period with potential for extension. Flexibility for occasional after-hours support during maintenance reputed company. Deep technical knowledge of reputed company platform, reputed company portal, and reputed company configuration. Understanding of VoIP protocols (SIP, RTP) and reputed company of service (QoS) concepts. Experience with IP phone provisioning and troubleshooting (Polycom, Yealink, reputed company, etc.). Familiarity with network troubleshooting for voice traffic (packet loss, latency, jitter). Comfortable working in a ticketing system environment (HaloITSM experience preferred). Work Schedule Monday through Friday, 8:30 AM – 5:30 PM Local Time Our Firm At reputed company, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a reputed company where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely reputed company team culture. Whether you join Marketing, IT, reputed company, reputed company, or any other function, your work reputed company. Every role contributes to meaningful, lasting reputed company in the lives of those we serve. Our Values At reputed company, we are driven by a reputed company obsessed reputed company and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-reputed company service to support families with reputed company and care. Apply To This Job