Equipment Specialist

<p style="margin: 0px;"><span style="font-family: inter; font-size: 12pt;"><strong><span style="color: #1f1f1f;">Why Singer?</span></strong></span></p> <p style="margin: 0px;"><span style="font-size: 12pt; font-family: inter;">Singer Equipment Company is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn’t just a place to work; it’s a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves.</span></p> <p style="margin: 0px;"> </p> <p style="margin: 0px;"><span style="font-size: 12pt; font-family: inter; color: black;">We are the proud, 3-time recipient of the Foodservice and Supplies Dealer of the Year Award. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team!</span></p> <p style="margin: 0px;"> </p> <p style="margin: 0px;"><span style="font-size: 12pt; font-family: inter; color: black;">At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.</span></p> <p style="margin: 0px;"> </p> <p style="margin: 0px;"><span style="font-family: inter; font-size: 12pt;"><strong><span style="color: #1f1f1f;">Why You'll Love Working Here:</span></strong></span></p> <ul> <li style="color: #1f1f1f; margin-bottom: 0in; font-family: inter;"><span style="font-family: inter; font-size: 12pt;"><strong>Make a Difference:</strong> Work with enthusiasm and integrity while ensuring communication, coordination and collaboration.</span></li> <li style="color: #1f1f1f; margin-bottom: 0in; font-family: inter;"><span style="font-family: inter; font-size: 12pt;"><strong>Collaborative Spirit:</strong> Be part of a supportive and dynamic team environment.</span></li> <li style="color: #1f1f1f; margin-bottom: 0in; font-family: inter;"><span style="font-family: inter; font-size: 12pt;"><strong>Growth Opportunities:</strong> Develop your skills and advance your career in a dynamic industry.</span></li> <li style="color: #1f1f1f; margin-bottom: 0in; font-family: inter;"><span style="font-family: inter; font-size: 12pt;"><strong>Competitive Compensation & Benefits:</strong> Enjoy a rewarding package that reflects your contributions.</span></li> </ul><p> </p> <p><span style="text-decoration: underline; font-family: inter; font-size: 12pt;"><strong>OVERVIEW</strong></span></p> <p><span style="font-family: inter; font-size: 12pt;">Reporting to the Lead Equipment Specialist, the Equipment Support Specialist is responsible for managing and providing world class customer service & support to our Distribution Sales Force. This employee will maintain a collaborative support relationship with Distribution outside sales representative(s) to promote customer relationships, support customer equipment growth and development and ensure customer satisfaction.</span></p> <p><span style="text-decoration: underline; font-family: inter; font-size: 12pt;"><strong>ESSENTIAL FUNCTIONS</strong></span></p> <ul> <li style="font-family: inter; font-size: 12pt;"> <p><span style="font-family: inter; font-size: 12pt;">Assist Distribution Sales Force in selling or specifying “preferred” equipment brands through remote or onsite consultations</span></p> </li> <li style="font-family: inter; font-size: 12pt;"> <p><span style="font-family: inter; font-size: 12pt;">Develop and maintain a thorough knowledge of the Company’s available resources, products and pricing structures</span></p> </li> <li style="font-family: inter; font-size: 12pt;"> <p><span style="font-family: inter; font-size: 12pt;">Keep updated with the latest kitchen equipment technology by attending test kitchens, factory trainings and trade shows</span></p> </li> <li style="font-family: inter; font-size: 12pt;"> <p><span style="font-family: inter; font-size: 12pt;">Assist in training and mentoring Distribution Sales Force in all aspects of selling and specifying kitchen equipment</span></p> </li> <li style="font-family: inter; font-size: 12pt;"> <p><span style="font-family: inter; font-size: 12pt;">Execute with a high level of accuracy, timeliness and with minimal errors the daily order process for designated accounts utilizing the company ERP (Prelude) System and AutoQuotes</span></p> </li> <li style="font-family: inter; font-size: 12pt;"> <p><span style="font-family: inter; font-size: 12pt;">Process and route orders for scheduling, order-acknowledgement, shipping and invoicing</span></p> </li> <li style="font-family: inter; font-size: 12pt;"> <p><span style="font-family: inter; font-size: 12pt;">Maintain and manage orders based on written customer change requests, enforcing change order policies</span></p> </li> <li style="font-family: inter; font-size: 12pt;"> <p><span style="font-family: inter; font-size: 12pt;">Communicate order delays in a timely and courteous manner, seeking a positive resolution balancing organizational financial/sales goals with the customer needs. Involve or consult with appropriate outside sales and manager to resolve any conflicts</span></p> </li> <li style="font-family: inter; font-size: 12pt;"> <p><span style="font-family: inter; font-size: 12pt;">Help sales prepare complex quotations, specs, manuals other documentation</span></p> </li> <li style="font-family: inter; font-size: 12pt;"> <p><span style="font-family: inter; font-size: 12pt;">Builds relationships and increases Company visibility through participation in Company-sponsored activities, trade shows, and other similar activities where applicable</span></p> </li> <li style="font-family: inter; font-size: 12pt;"> <p><span style="font-family: inter; font-size: 12pt;">Engage in activities to ensure customers satisfaction is achieved while maintaining company objectives for success</span></p> </li> </ul> <p><span style="text-decoration: underline; font-family: inter; font-size: 12pt;"><strong>MINIMUM QUALIFICATIONS</strong></span></p> <ul> <li> <p><span style="font-size: 12pt; line-height: 107%; font-family: inter;">Associates Degree in Business or 5+ years of equivalent work experience<em> </em></span></p> </li> <li> <p><span style="font-size: 12pt; line-height: 107%; font-family: inter;">Prefer relatable field or experience selling Food Service Equipment, design or project management role or related field </span></p> </li> <li> <p><span style="font-size: 12pt; line-height: 107%; font-family: inter;">Must be able to show a high-level understanding of kitchen design, construction, installation and kitchen operations as it relates to all types of foodservice environment</span></p> </li> <li> <p><span style="font-size: 12pt; line-height: 107%; font-family: inter;">Problem solving and critical thinking</span></p> </li> <li> <p><span style="font-size: 12pt; line-height: 107%; font-family: inter;">Excellent verbal & written communication skills, energetic, positive attitude</span></p> </li> <li> <p><span style="font-size: 12pt; line-height: 107%; font-family: inter;">Ability to work under pressure while maintaining positive behavior</span></p> </li> <li> <p><span style="font-size: 12pt; line-height: 107%; font-family: inter;">Ability to work independently, or with others in a team environment</span></p> </li> <li> <p><span style="font-size: 12pt; line-height: 107%; font-family: inter;">Detail oriented, time and resource management skills, organizational and follow -through skills </span></p> </li> <li> <p><span style="font-size: 12pt; line-height: 107%; font-family: inter;">Computer and software proficiency (Excel, Outlook, Word, PowerPoint, CRM)</span></p> </li> <li> <p><span style="font-size: 12pt; line-height: 107%; font-family: inter;">Valid driver’s license</span></p> </li> <li> <p><span style="font-size: 12pt; line-height: 107%; font-family: inter;">Ability to read and understand foodservice plans and construction drawings</span></p> </li> </ul><p style="text-align: center;"><span style="font-family: inter; font-size: 12pt;" data-teams="true"><span data-teams="true">Candidates are encouraged to apply even if they do not meet all listed requirements. We recognize that skills and potential can take many forms, and we value diverse experiences that may not align perfectly with traditional qualifications.</span></span></p> <p style="text-align: center;"><span style="font-family: inter; font-size: 12pt;"><strong><span style="color: #1f1f1f;">Are you ready to take your career to the next level? Apply today and let's cook up some success!</span></strong></span></p> <p style="text-align: center;"><span style="font-family: inter; font-size: 12pt;" data-teams="true">Singer Equipment Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.</span></p>