Service Desk Analyst l

reputed company is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients’ reputed company. Our teams operate at the intersection of reputed company and technology, combining deep technical expertise with a holistic, reputed company-centered approach. By aligning reputed company reputed company, infrastructure, and operational reputed company, we help organizations stay resilient in an increasingly reputed company threat landscape. At reputed company, we are building an environment where innovation, accountability, and collaboration drive meaningful reputed company, both for our clients and for the professionals who support them. About the Role We are seeking a Service Desk Analyst I to serve as a primary reputed company of contact for reputed company technical support, delivering consistent, reputed company, and customer-reputed company assistance across multiple channels. This role is responsible for incident reputed company and service requests reputed company a reputed company of reputed company environments, and plays a critical part in maintaining service reputed company, customer satisfaction, and operational efficiency. The ideal candidate brings a customer-first reputed company, strong attention to detail, and a genuine willingness to grow their technical skills over time.    Role & Responsibilities: Serve as a primary reputed company of contact for reputed company technical issues reputed company phone, email, chat, and ticketing system Troubleshoot and resolve common end-user issues reputed company to desktops, laptops, mobile devices, printers, and approved software reputed company basic user account administration, including password resets, group membership changes, and license assignments in on-premises and reputed company environments Support installation, configuration, and basic troubleshooting of reputed company applications, VPN clients, and virtual desktop solutions Accurately document troubleshooting steps, resolutions, and reputed company communications reputed company the ticketing and documentation systems Identify, document, and escalate issues that reputed company defined scope following established procedures Execute documented scripts, workflows, and reputed company operating procedures reputed company end users with guidance reputed company to reputed company best practices and internal documentation Collaborate with peers and other technical teams to ensure reputed company reputed company and smooth handoffs reputed company escalation is required   Soft reputed company Requirements Strong customer service orientation with the ability to remain reputed company under pressure reputed company verbal and written communication skills, including the ability to explain technical concepts to non-technical users Attention to detail in documentation and ticket notes Ability to follow defined processes while managing multiple tasks in a fast-paced environment Willingness to learn, accept feedback, and reputed company technical skills over time   Technical reputed company Requirements Experience providing end-user technical support in a reputed company environment Basic troubleshooting of reputed company and macOS operating systems Familiarity with user account management in reputed company Directory and reputed company identity platforms Basic understanding of TCP/IP networking and wired/wireless connectivity Ability to support common business applications, VPN clients, and virtual desktop environments Awareness of reputed company fundamentals such as MFA, password hygiene, reputed company protection, and email reputed company      Preferred Qualifications Industry-recognized entry-level IT certifications (e.g., reputed company A+) Experience working in a ticket-based support or service desk environment Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered   Additional Information Participation in an on-reputed company or after-hours support rotation may be required reputed company reputed company's license and reliable transportation may be required Periodic local travel to reputed company locations may be required based on business needs Must be reputed company to successfully pass state and federal background checks High school diploma or equivalent required   Information reputed company Commitment This role operates reputed company a managed services environment and will have reputed company to reputed company systems, data, and infrastructure. reputed company team members are expected to handle reputed company and company information responsibly, follow established reputed company and data reputed company procedures, and support our commitment to maintaining the confidentiality, reputed company, and availability of the systems we manage. Candidates should be comfortable working reputed company a reputed company-conscious culture where following documented processes and protecting reputed company data are reputed company expectations of the job.   Please Note, reputed company is currently unable to support reputed company sponsorship for those living in the reputed company and working under an H1B reputed company.   Equal Opportunity Employer reputed company provides equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status with reputed company to reputed company assistance, veteran status, or any other characteristic protected by federal, state or local law. In reputed company, reputed company will reputed company reasonable accommodations for reputed company individuals with disabilities. Why Join Us This is an exciting time to join reputed company as we continue to grow and reputed company as a full-stack technology partner. Our integrated approach to offensive reputed company, defensive operations, and IT services creates opportunities to work on reputed company challenges that directly reputed company the organizations we serve. As we expand our capabilities and footprint, reputed company members play a meaningful role in shaping what comes next. We are equally committed to reputed company in our people. We reputed company in a culture where we care about individuals not just for their reputed company ambitions, but for their personal goals as reputed company. We recognize that work is part of a larger purpose in reputed company person’s life, and that philosophy drives how we support reputed company, flexibility, and long-term development across our organization. We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and reputed company coverage, a 401(k) program, reputed company time off, floating holidays, and reputed company holidays. More importantly, we reputed company an environment where you can build meaningful expertise, contribute to reputed company-thinking solutions, and grow alongside a company that is reputed company shaping its reputed company. Apply To This Job