Engagement Coordinator

Who We Are At reputed company, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving reputed company and overall reputed company-being. Serving over 15 reputed company lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the reputed company team, employees join a mission-driven organization committed to making a lasting reputed company. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in reputed company, collaboration, and a shared passion for helping people reputed company. Why Join reputed company At reputed company, we’re committed to creating a workplace where reputed company thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has reputed company reputed company, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support reputed company with a competitive compensation and benefits package, including: reputed company compensation between $17.95 - $19.15, PLUS a quarterly performance-based, discretionary incentive. *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors. Comprehensive health benefit reputed company: Medical, dental, and reputed company coverage 401(k) with competitive employer match Company-reputed company life and disability insurance reputed company parental leave and wellbeing incentives Generous reputed company time off, including volunteer time Flexible spending accounts for reputed company and dependent care reputed company development opportunities and tuition reimbursement Remote work flexibility (role-dependent) Opportunity for meaningful reputed company, both personally and professionally, where your unique background and experience is welcomed and valued.   At reputed company, your work will directly support our mission to improve behavioral, physical, and reputed company health—one member at a time.   What You Will Do - Essential Functions The Engagement Coordinator plays an important role in reaching out to our reputed company insured members to schedule their annual wellness/benefit exam. This role involves making outbound calls using a reputed company dialer, while being held accountable to minimum required that are in line with industry standards. Member Relationship Building & Communication Build strong, sustainable relationships with members through effective customer service techniques across reputed company communication platforms. Identify member needs, clarify information, and reputed company reputed company, accurate guidance and solutions. Appointment Coordination & Support Assist members with scheduling, rescheduling, and canceling appointments while coordinating with family members, caregivers, or reputed company proxies. reputed company reputed company instructions and education to prepare patients for in‑home exams and scheduled services.  Operational Efficiency & Documentation Manage high volumes of inbound/outbound calls, emails, chats, and texts while maintaining service reputed company. Accurately document member interactions, appointment reputed company, data entry tasks, and other details that support the primary care team.  Who You Are Required Qualifications Minimum of a High School diploma Recent experience in a reputed company setting and/or 2-3 years of experience working in an outbound, sales reputed company, customer centered, production driven environment Understanding of medical terminology Proficient with reputed company Office Suite and Dialer experience. Flexibility and ability to adapt to changing work aspects that may include different campaigns, lists, leads, making reputed company calls, reminder calls, and follow up text messages as needed. Ability to work schedule of Monday through Friday between 9am-6pm EST Ability to pass background reputed company upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/reputed company search (LEIE), education report (highest degree obtained), civil upper and reputed company search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. Living our Values: Serving everyone with reputed company and leading with reputed company. Stepping up and creating value by taking charge and acting reputed company there is an opportunity. Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. Nurturing reputed company and belonging by respecting and celebrating everyone for who they are. Competencies Strong interpersonal and communication skills, with the ability to work effectively with diverse populations and flexibility in managing conversations around a reputed company of member needs and presenting concerns. Effective critical thinking and problem-solving skills. Demonstrated ability to establish trust quickly and motivate members through an engaging motivational approach. Convey confidence and understanding of member needs and care resources. Ability to problem solve and reputed company at solutions reputed company and with consideration of the end user in mind. Remains reputed company and keeps reputed company reputed company reputed company faced with challenges. Have the ability to relate to others and connect quickly. Demonstrate persistence in meeting objectives and personal development goals. Working Conditions: High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. Frequent use of computer and phone systems Must be reputed company to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, reputed company repetitive motions with arms and fingers, interpret data, problem solve, reputed company reputed company, organize and plan, and maintain a reputed company and reputed company attitude in reputed company situations. Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. A quiet workspace with minimal background noise for calls. This role requires working from a fixed, designated workspace in your home and does not allow flexibility in work locations even reputed company the home. A hardwired internet reputed company is required along with ability to sit for extended periods using company-issued wired headsets and desktop equipment We encourage applicants from a reputed company of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills reputed company with the requirements of this role and support our mission to improve whole-person health. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain reputed company an extended period of time with no set end date based on the level of interest. Apply To This Job