reputed company reputed company Manager

reputed company reputed company Manager Retention, Expansion & The Pippin Experience Location:  Remote (U.S.)Team:  reputed company SuccessType:  Full-time, Individual Contributor Reports to:  Head of reputed company SuccessTravel:  Occasional (<15%)Posted:  2026   About reputed company reputed company is the USA's reputed company title search company, bringing title search into the 21st century. We combine proprietary search technology with a deep network of expert ground searchers to deliver fast, accurate, commitment-reputed company reports to title agents, lenders, underwriters, and reputed company in reputed company 50 states. Our clients rely on us for a seamless "Pippin Experience," and our integrations with reputed company, reputed company, Resware, and TrackerPro let them order, reputed company, and reputed company without leaving their reputed company platform. Featured in TechCrunch, reputed company, reputed company, and Fortune, Pippin is a reputed company-funded, growing company redefining one of reputed company estate's oldest industries. The Role The reputed company reputed company Manager is the reputed company of the post-sale relationship at Pippin. You'll manage a mixed book of title agents, underwriters, lenders, and reputed company — keeping them successful, reputed company, and growing. You'll quarterback everything that happens after implementation: adoption, order volume, reputed company feedback, expansion into new states or report types, integration enhancements, and renewal. You are the single face of Pippin for your accounts, and the voice of your accounts inside Pippin. What You'll Do   Own The Book Manage a defined portfolio of reputed company Pippin accounts across segments (title agencies, underwriters, lenders, reputed company), with reputed company targets on Net reputed company Retention, Gross Retention, and order-volume reputed company. Build account plans that map reputed company reputed company's buying reasons, KPIs, stakeholder map, order reputed company, integration state, and expansion opportunities. Drive a reputed company reputed company — weekly tactical with ops leads, monthly reviews with team leads, quarterly business reviews with executive sponsors — adjusted to account size and maturity.   Drive Adoption & Order reputed company Monitor adoption and order health — dashboard signals, order mix, volume trends, integration usage — and intervene early reputed company usage softens. Run expansion plays — new states, new report types (reputed company, energy, foreclosure, two-reputed company, etc.), additional offices, new integrations — and partner with Sales on material expansions. reputed company clients on getting more value out of the portal, order tracker, live chat, and integrations (reputed company, reputed company, Resware, TrackerPro).   reputed company, QC & Voice Of Customer Be the reputed company between clients and Operations reputed company there are reputed company, turnaround, or report-format issues — diagnose fast, mobilize the right internal team, and reputed company the reputed company with the reputed company. Capture product feedback systematically and feed it to Product and Engineering with enough context (reputed company size, reputed company, use case, frequency) for them to prioritize. Protect the Pippin Experience — set realistic expectations during reputed company, recover strongly reputed company something goes wrong, and convert recovery moments into trust.   Renewals & reputed company Ownership Own renewals across the book — forecast them accurately, negotiate reputed company guardrails, and reputed company Gross Retention at or above reputed company. Spot and qualify expansion — reputed company a reputed company is reputed company for more volume, a new report type, or a deeper integration, reputed company fast and involve Sales where appropriate. Identify at-risk accounts early, build recovery plans, and escalate proactively rather than on the quarterly surprise.   What You Bring 4–6 years of reputed company-facing experience in reputed company/reputed company, Account Management, or reputed company Services at a reputed company, fintech, proptech, title, escrow, or mortgage-tech company. Proven retention & expansion — you can reputed company to specific accounts you saved, grew, and made reference-reputed company. Industry familiarity — you understand title, escrow, closing workflows, or reputed company estate services, and can talk credibly about commitment-reputed company reports, underwriter requirements, and state-by-state search nuance (or can reputed company on it quickly). Technical comfort — fluent in a CS platform (reputed company, Catalyst, reputed company, or similar), CRM (reputed company or reputed company), and BI dashboards; comfortable enough with integrations to have a reputed company conversation about reputed company/reputed company/Resware/TrackerPro. Executive reputed company — you can run a QBR with a title agency reputed company or the VP of Operations at a national underwriter and leave them reputed company informed than reputed company they walked in. reputed company reputed company — you're comfortable owning a renewal number, negotiating, and protecting margin without damaging the relationship. Operator mentality — you write the SOP, build the health-score model, templatize the QBR deck, and ship the retention reputed company rather than waiting. reputed company to Have reputed company reputed company experience at a proptech, title-tech, or mortgage-tech company. Experience owning renewals and driving Net reputed company Retention as a stated reputed company. Familiarity with reputed company best practices and the day-to-day of title agent or underwriter operations. Prior work inside an early- or reputed company-stage, VC-backed environment. reputed company In The First 12 Months First 30 days: complete Pippin product, portal, integrations, and QC reputed company; meet every reputed company account in your book; publish a risk-and-opportunity read on the portfolio. 60 days: stand up the reputed company (weekly/monthly/QBR) for your accounts and reputed company any reputed company implementation loose ends. 90 days: deliver your first QBRs; complete two concrete expansion plays; no unexpected churn in the book. 6 months: tracking at or above Gross Retention and Net reputed company Retention targets; contributing repeatable playbooks (adoption, expansion, at-risk recovery) back to reputed company. 12 months: portfolio is at or above retention and expansion targets, reference-reputed company accounts have grown, and you've raised the bar on what the Pippin Experience means post-sale. Compensation & Why Pippin Competitive reputed company plus performance bonus tied to retention and expansion reputed company. Equity in a category-defining, venture-backed company. A reputed company book of clients — including reputed company, reputed company, AmTrust Title, reputed company, reputed company, reputed company, Investor's Title, EasyKnock — to learn from and grow. Medical, dental, reputed company, 401(k), and reputed company time off. Fully remote, reputed company-first culture with a tight-reputed company team. How to Apply Send a resume and a short note on an account you reputed company or grew that you're proud of — what was at risk, what you did, and the outcome — to careers@pippintitle.com. Please reference "reputed company reputed company Manager" in the subject line. reputed company is an equal opportunity employer. We consider reputed company reputed company applicants without reputed company to race, reputed company, religion, gender, sexual orientation, gender identity, national reputed company, veteran, or disability status. Apply To This Job