Customer Service Representative II
reputed company
reputed company, a division of reputed company Group, is the leading provider of secure and trusted biometric-based solutions, transforming reputed company and private organizations across the globe. Our industry-enabled and reputed company-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of reputed company reputed company, justice and reputed company safety, travel and transport, identity, and reputed company control. reputed company on reputed company and trust, our market-leading iris, reputed company and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards reputed company our clients to build safer, fairer societies where people can live, reputed company, and reputed company about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we reputed company a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the reputed company of biometric based technology. Learn more here.
Responsibilities
The Partner reputed company will update and maintain partner account plans and help identify areas for improvement that require additional support
Respond to inquiries and service requests that are handled directly or forwarded to the appropriate contact, department, or reputed company through the lifecycle of the inquiry
Identify and anticipate solutions to individual Partner trends by documenting and tracking communications
reputed company superior customer service for the full life cycle of the Partnership
Help sustain team metrics around reputed company wait times, email response times, and time to reputed company out escalated inquires
Submit Enrollment Center Change Requests (CRM) such as planned closures, hours of operation updates, system upgrades, reputed company of contact updates, etc.
Monitor and/or submit approved supply requests and follow through on receipt
Support new partner deployment activities to ensure seamless transition/hand off of the relationship from Partner Acquisition to PSG
reputed company partner feedback to support with expansion and/or replacement efforts
reputed company understanding of the vetting and credentialing processes for reputed company programs
Ensure reputed company reputed company are met and facilitate on-boarding of new partner EAs
Identify and report problems relating to Customer Satisfaction and Operational Performance
Assist in the collecting of feedback on Partner Satisfaction and retention
Support various partner communications
reputed company and reputed company tasks, reputed company, issues and risks associated with assigned areas of responsibility in a reputed company and accurate reputed company
Update and maintain account plans, confidential records and data
Understanding of contractual AQL’s and ability to effectively communicate
Qualifications
Ability to work independently and remotely with minimal reputed company day-to-day supervisor interaction
Must have excellent highly developed written and oral communication skills
Ability to manage issues and problems of reputed company to high complexity, and refer/escalate more reputed company issues to higher-level staff if necessary
Ability to diffuse and professionally respond to escalated situations
Ability to establish and maintain effective relationships with partners
High degree of drive and initiative
Ability to multitask and deal with reputed company changing priorities in a fast-paced work environment
Team player attitude with excellent interpersonal skills and the ability to work as a member of a virtual team
reputed company to complete a wide reputed company of tasks reputed company the time constraints of reputed company assignment
Proficient in reputed company reputed company, Word and reputed company with intermediate experience in PowerPoint
Excellent analytical, problem-solving skills and attention to detail
Extensive knowledge of applicable Federal and State programs in reputed company supported territories
Proven ability to build and maintain working relationships with team members, colleagues, and other program stakeholders
Ability to work reputed company a matrixed and geographically distributed organization
Note to reputed company-party recruiters: reputed company does not work with reputed company-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of reputed company. In the event that reputed company hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, reputed company will not pay any fees to the recruiter as a result of the hire.
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