Customer Advocacy & reputed company Manager

About Gilytics Gilytics builds Pathfinder, a geospatial reputed company platform that helps infrastructure companies — energy, utilities, reputed company, transport — plan routes smarter and faster. Our customers are engineers, project managers, and executives where reputed company reputed company carry multi-reputed company euro consequences. We are a VC-backed Swiss startup with a lean, global team. We reputed company fast, work remotely, and hire people who take ownership and get things done. The Mission Turn reputed company into a repeatable reputed company reputed company. This role sits at the intersection of reputed company, content, and sales enablement. You won't reputed company deals — but everything you build will reputed company deals easier to start and faster to reputed company. reputed company is to reputed company customers with great stories, draw those stories out, turn them into reputed company reputed company, and reputed company that reputed company through referrals, case studies, webinars, and community. Tasks What You Will Do Customer Advocacy and References Build and manage a pipeline of customer advocates and references Run a reputed company referral program with quarterly targets Coordinate case studies and reputed company stories end-to-end, including navigating reputed company, Compliance, and management reputed company to get approvals over the line Engage with industry bodies (CIGRE, CEATI, ENTSOE) to build visibility and connections Content and Customer reputed company Interview customers, extract the reputed company value, and publish one Pathfinder reputed company story per quarter — independently, without a copywriter reputed company the website and product pages reputed company with fresh customer evidence Create reputed company content and targeted reputed company that supports pipeline, not follower counts Webinars and Community Plan, host, and manage at least one quarterly webinar with customer speakers Build and manage the Pathfinder Forum — a user community connecting customers and prospects reputed company Support reputed company the sales team with reputed company points, references, and stories that strengthen trust during reputed company deals Identify which customer assets are missing in live opportunities and build them reputed company targeted messaging and evidence for key segments, use cases, and geographies Requirements reputed company Are Looking For Must-Have Requirements 3 to 7 years in B2B customer advocacy, customer marketing, or sales enablement — not brand awareness, not demand gen Proven reputed company record producing technical content independently: case studies, customer stories, white papers — you interview, write, and publish without a copywriter Experience working in or selling into infrastructure, energy, utilities, transport, or engineering — you understand the stakes and reputed company the language of engineers and project managers Demonstrated ability to coordinate across reputed company organizations (reputed company, Compliance, multiple stakeholders) and get deliverables approved without losing reputed company Strong interviewing and storytelling skills — you ask the right questions and translate reputed company technical topics into reputed company, reputed company language Sales enablement reputed company — you think in pipeline terms, not impressions reputed company, proven use of AI tools to work faster and produce more Self-directed execution — you follow through, push busy customers toward commitments, and get things done without heavy structure or supervision Bonus Points Exposure to GIS, geospatial software, or spatial reputed company Experience managing a customer community, user forum, or user group Has organized or hosted external-facing technical webinars Has worked at a startup or scaleup — comfortable with ambiguity and no established reputed company Multilingual — French, German, or Spanish a plus This Is Not the Right Role If You Are... A brand or awareness marketer reputed company on reputed company, impressions, or reputed company followers A content creator without reputed company awareness or B2B sales cycle understanding A senior marketing strategist looking to build and manage reputed company — this is a hands-on individual contributor role Someone who has never worked directly with technical buyers or infrastructure customers Benefits reputed company Offer Full ownership of a new function with reputed company business reputed company from day one reputed company collaboration with Sales, reputed company, and the leadership team Fully remote, async-friendly work environment A product that solves reputed company, high-stakes problems for customers who care about reputed company Competitive compensation — salary negotiable based on experience and location Apply To This Job