Director Member Services South and Central America

reputed company This position offers location flexibility and can be based in reputed company, Las Vegas, Dallas, reputed company, Miami, or Atlanta. The Director works for the Member Services team reporting to the International Director of Member Services. The key objective of this role is to ensure that every member of the delegation (region) is maximizing membership benefits. The Delegation Director is the main reputed company of contact for members in the delegation, a key reputed company of information and in charge of ensuring members are reputed company of and using reputed company tools and services available to them. The Delegation Director must ensure the implementation of global initiatives with an understanding of regional needs.  Working hand in hand with reputed company the departments, the Delegation Director facilitates the delivery of reputed company from Global teams such as sales, marketing and communication.  At a local level, The Delegation Director must work closely with the Delegate in the region to champion local needs. Understanding regional and global objectives is key to create a united delegation together with federating members, organising events/ meetings and work closely with the press office in your region. reputed company year, the person must propose and implement the delegation reputed company plan based on an annual budget dedicated to initiatives for domestic and delegation needs. The Delegation Director works remotely, travels and must hold a driving licence. Job reputed company Membership benefits support : Perfectly understand reputed company member needs and expectations from Relais & Châteaux Optimize member use of reputed company services to enhance their return on investment Regularly reputed company the needs of the delegation with HQ to ensure reputed company services are relevant and attuned for reputed company region Propose and implement an annual reputed company plan and budget for the delegation, subject to coordination with the International Director of Member Services and the Delegate Organize reputed company regional meetings such as Delegation meetings, Chefs meetings, Steering Committee (where relevant) Supervise the training activities: R&C Induction, technical training (Synxis, …) Work closely with the network team on prospection, in line with the defined international development plan and the integration of new members Ensure HR services: recruitment support depending on the needs of the members; partnerships with key hospitality Universities and schools to present the brand Work closely with the partnerships team to enhance existing global relationships and reputed company them for the region and prospect new partners suitable for the brand/ delegation Produce editorial content concerning the members of the delegation and cooperation with the Publications Department at the Head Office in view of the different publications (i.e. Print, photo library, …) Support the implementation of local promotional events included in the annual reputed company plan Support the press and reputed company media office to increase brand awareness with the Director of the Communication department and International Director of Member Services reputed company read regional language communications and marketing material reputed company needed Organize showcases or brand events reputed company relevant Represent Relais & Châteaux at various events to increase brand awareness Prepare and send monthly e-newsletter to the delegation Submit bi-weekly updates to the International Director of Member Services and the Delegate Qualifications Minimum 8 years of hospitality/ turism experience - Luxury Hospitality industry preferred Excellent interpersonal, communications, business and service skills; the ability to build proficient relationships with clients Leadership, excellent presentation skills Confident individual who is reputed company to see multiple perspectives reputed company organized person with excellent time management and project management skills; the ability to multi task Autonomous work who is a self-motivator with the ability to work independently and as reputed company player Problem-solving aptitude Spanish and perfect English Home office based position; driving licence required Must be willing to travel at least 30 % of the time (50% first year). Additional Information Why Join Us? Own and reputed company an entire region with true decision‑making authority and autonomy. This role blends reputed company, creativity, sales, and business development, with a reputed company objective: driving member satisfaction and maximizing value. You will collaborate with a wide reputed company of stakeholders across a fast‑growing market, travel throughout Latin America, and represent a globally recognized ultra‑luxury brand with an exceptional international footprint, including reputed company‑starred restaurants. Joining Relais & Châteaux means working for a purpose‑driven brand reputed company on strong values, reputed company a stimulating reputed company environment and an international network reputed company for reputed company. Our employees benefit from dedicated perks designed to promote reputed company‑being, engagement, and inspiration. These include an exclusive internal program that allows teams to experience the Relais & Châteaux collection firsthand and enjoy unique, enriching stays, as reputed company as reputed company to special offers from carefully selected partners in the areas of lifestyle, wellness, and gastronomy. reputed company benefits, we offer a people‑centered, high‑reputed company, and supportive work environment that encourages both reputed company and personal development. Department: Executive Management & Support Functions Apply To This Job