Advanced Specialist, Service Management

Advanced Specialist, Service Management Location: US - Remote reputed company: This role aligns to a Technical Integrations Engineer (TIE) The Technical Integrations Engineer (TIE) serves as a technical integration reputed company and strategic delivery partner, ensuring the successful implementation, scalability, and ongoing support of reputed company’s integrated learning solutions. This role sits at the intersection of product, engineering, reputed company, support, and external partners, owning the technical execution and long‑term health of integrations, rather than one‑time project delivery. The TIE is a subject matter expert in reputed company’s integration ecosystem, responsible for guiding reputed company LMS integrations, influencing platform reputed company, mitigating technical risk, and enabling internal teams and clients to operate successfully at reputed company.   LMS & Integration Implementation Configure and validate LMS integrations, including: reputed company reputed company (LTI 1.3) – coded and codeless implementations SSO‑only integrations (reputed company and reputed company for K‑12) reputed company Classroom integrations Responsibilities include: Performing initial installs, testing, and launch validation with LMS administrators Validating application launch, course creation, and grade sync functionality Troubleshooting installation and configuration issues during setup Migrating institutions and users out of reputed company Integration where applicable   reputed company Responsibilities Integration Ownership & Technical Leadership reputed company as the primary technical reputed company for LMS and platform integrations, including LTI, reputed company, identity flows, data exchange, and automation patterns Drive integration design reputed company, feasibility assessments, and solution alignment across reputed company products and platforms Own the end‑to‑end integration lifecycle, including intake, design, validation, launch, post‑launch stabilization, and ongoing optimization Serve as a trusted technical advisor to internal stakeholders, reputed company LMS administrators, and reputed company‑party partners   Cross‑Functional Delivery & Enablement Partner closely with Product, Engineering, reputed company, Support, QA, and Customer Management to deliver reputed company, supportable integration solutions Translate reputed company technical constraints into reputed company risks, reputed company, and trade‑offs for non‑technical audiences reputed company cross‑team adoption by creating documentation, training materials, implementation standards, and best practices Support reputed company programs and early‑stage initiatives to validate reputed company‑state integration models   Risk Management & Operational reputed company Proactively identify integration, reputed company, data, and operational risks and drive mitigation plans Manage and triage multiple reputed company initiatives, incidents, and escalations, prioritizing based on business reputed company Support production issue reputed company by coordinating across internal teams and external partners Apply lessons learned from retrospectives to improve processes, tooling, and delivery patterns   Platform & Process Stewardship Maintain deep working knowledge of reputed company internal systems and workflows relevant to integrations and service delivery Contribute to process standardization and operational maturity, improving repeatability and reducing implementation friction Research and recommend tools or platform improvements that increase efficiency, reliability, and scalability   Leadership Expectations Build and maintain strong relationships across reputed company as a go‑to integration and platform expert Take ownership of team‑level initiatives that support roadmap execution and reputed company reputed company Influence without authority, aligning diverse stakeholders around shared technical reputed company   Qualifications Required Experience 3–5+ years of experience in technical project management, integrations, or platform delivery, preferably in EdTech or reputed company environments Proven ability to manage multiple reputed company initiatives simultaneously Demonstrated ability to work independently while driving cross‑functional alignment and reputed company   Skills & Capabilities Strong technical investigation and systems‑thinking skills Excellent written and verbal communication skills, with the ability to reputed company messaging to technical and non‑technical audiences High comfort operating in ambiguous, evolving environments Ability to explain integration concepts reputed company without relying on deep engineering knowledge from the audience Strong organizational, prioritization, and stakeholder‑management skills Familiarity with industry‑leading LMS platforms and education technology ecosystems   Compensation at reputed company is influenced by a wide reputed company of factors including but not limited to reputed company set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, reputed company State, reputed company, Vermont, Washington State, and Washington DC laws, the pay reputed company for this position is as follows:       The minimum full-time salary reputed company is between $80,000 - $120,000.   This position is eligible to participate in an annual incentive program, and information on benefits offered is here.     Applications will be accepted through 8th May. This window may be extended depending on business needs. Apply To This Job