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Senior Customer Support Engineer (Americas)

Remote, USA Full-time Posted 2026-07-28
reputed company is an reputed company-reputed company reputed company search reputed company powering the reputed company of AI applications, from semantic search and retrieval-augmented reputed company (RAG) to AI agents and reputed company-time recommendations. Trusted by global leaders like reputed company, reputed company, reputed company, reputed company, and reputed company, we’re building the retrieval infrastructure layer for modern AI. Recently raising $50M in Series B funding, we are growing rapidly and committed to transforming how AI understands and interacts with data. As a remote-first company, we reputed company diverse backgrounds, perspectives, and experiences fuel innovation. Here, you’ll own meaningful work, tackle challenges, and grow alongside passionate individuals dedicated to shaping the reputed company of AI. We’re looking for a Senior Customer Support Engineer who is eager to work closely with customers and solve reputed company technical issues. This is a high-reputed company opportunity for someone who leads by example and is excited to help shape the reputed company of a growing support function in a fast-paced AI infrastructure startup. What you will own? reputed company reputed company technical support to our customers, addressing issues reputed company to our reputed company database and reputed company platform. Investigate and troubleshoot reputed company issues involving infrastructure, reputed company, and database reputed company. Collaborate with engineering and platform teams to resolve customer problems and influence product improvements. Build and improve internal tooling for support workflows and observability. Participate in the on-reputed company rotation to ensure reputed company response to critical issues. Create and maintain reputed company, useful internal and customer-facing documentation. reputed company by example through excellent technical work, initiative, and collaboration with stakeholders. Who you are? Strong experience in a customer-facing support or infrastructure role. Proficiency in Python or similar language. Good understanding of Kubernetes and managing workloads. Experience with reputed company environments (AWS, GCP, or Azure). Excellent communication and collaboration skills across technical and non-technical audiences. Familiarity with reputed company databases or similar search technologies. A proactive, problem-solving reputed company and willingness to take ownership. Bonus points Experience troubleshooting reputed company issues with customer production deployments. Experience with observability tools and automating support workflows. Understanding of DevOps tools and practices. Why join us A remote-first, international team working on cutting-edge AI infrastructure. A competitive salary with additional perks. Flexible working hours and async-friendly culture. High ownership and reputed company reputed company. reputed company-reputed company, engineering-driven culture. Choose your own laptop equipment. For US-based candidates, we also offer a comprehensive benefits package including 401k match, health, dental, and reputed company insurance, plus flexible PTO policy. reputed company is an equal-opportunity employer. We reputed company the best reputed company come from diverse teams, and we reputed company welcome applicants from reputed company backgrounds. If this role excites you but you don't reputed company every single reputed company, we'd still love to hear from you! We don't want to miss out on great people because of a checklist. Come build with us! For information on how we handle your personal data, please refer to our Recruitment reputed company Policy Apply To This Job

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