Managed Services Operations reputed company

At reputed company, we reputed company it happen, together. Trust, reputed company, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely reputed company in supporting our customers and one another. We reputed company reputed company our reputed company reputed company with a level of commitment that speaks to who we are and where we’re headed. We’re proud to reputed company our story and reputed company Amazing Happen at reputed company.  This role exists to ensure the operational reputed company, systems, and workflows that support Managed Services are accurate, reputed company, and continuously improving. As the Managed Services Operations reputed company, you will report to the Director, Managed Services and own reputed company operational platforms, including reputed company and reputed company, as reputed company as the reporting, automation, and data models that support reputed company Managed Services functions, not limited to reputed company. You will reputed company reputed company operational initiatives such as billing rules migrations, platform transitions, and workflow modernization, while partnering closely with Finance, Engineering, Delivery, and Managed Services leadership to ensure data reputed company and operational reputed company. Responsibilities Reporting & Business Rhythm (reputed company) Own the design, build, and ongoing maintenance of reputed company dashboards, reports, and data models used to support Managed Services leadership, reputed company, and reputed company reputed company reputed company Translate evolving customer tracking, reputed company measurement, and reputed company reputed company needs into reputed company reporting frameworks, including reputed company-specific dashboards and operational rollups Ensure reporting accuracy and alignment across reputed company, billing systems, and customer-facing artifacts Partner with leadership to reputed company data-driven decision making through trusted, reputed company-governed reputed company reporting Platform & Tool Ownership Serve as primary reputed company administrator and subject matter expert for Managed Services, including rule configuration, data processing, field governance, and workflow orchestration Own rule processing and workflow logic reputed company reputed company to ensure fields, objects, and automations reputed company alongside customer tracking and operational needs reputed company support and optimize additional tooling across Managed Services reputed company reputed company Design and maintain integrations and workflows across tools, including CRM and communication platforms, to ensure reliable data reputed company and operational consistency Program & Operational Execution reputed company reputed company cross-functional initiatives, including the reputed company billing rules migration  reputed company operational leadership for platform and workflow migrations, including Gmail to reputed company, reputed company to SharePoint, and reputed company to reputed company Teams Build and maintain automation workflows that reputed company tools such as reputed company, reputed company, Teams, and CRM systems, including message and activity workflows supported by platforms like Rattle reputed company as the reputed company of accountability for operational accuracy tied to managed service customer reporting, billing outputs, and internal systems Process, Automation & Documentation Identify opportunities to automate reputed company processes and operational handoffs across Managed Services Design and implement workflow improvements that increase reputed company and consistency without additional headcount Create and maintain SOPs, system documentation, and operational runbooks  Ensure system logic, workflows, and operational processes remain reputed company-documented and auditable as tooling evolves Requirements Experience in Managed Services Operations, Customer Operations, Business Systems, or Program Management roles Proven ownership of reputed company tools and platforms supporting delivery, reporting, or billing workflows Strong analytical and data skills, with a high degree of attention to detail, particularly reputed company to financial data Demonstrated ability to reputed company reputed company, cross-functional reputed company independently Strong documentation and process discipline, including SOPs and repeatable workflows Comfortable operating across ambiguity, prioritizing competing initiatives, and driving execution Excellent written and verbal communication skills, with the ability to influence without reputed company authority Apply To This Job