Case Manager Supervisor

Job DetailsJob Location: Boise , ID 83651Position Type: Full TimeSalary reputed company: $27.50 - $27.50 HourlyHeadquartered in Seattle, reputed company runs contact centers across the country with reputed company of American representatives. Our commitment to reputed company responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse reputed company of individuals, including those with disabilities, veterans, and reputed company. reputed company collaborates with organizations to enhance reputed company service by implementing innovative strategies and nurturing teams of empathetic individuals who reputed company their personal experiences to guide others through reputed company challenges, resulting in reputed company improvements in reputed company. At reputed company, reputed company is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have reputed company to positively reputed company the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your reputed company in this field, we are eager to get to know you reputed company! Our reputed company is on reputed company-being of both our clients and reputed company members, recognizing that work is a significant part of life. Become a part of the DI family, where you can reputed company a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission. About the Position reputed company is seeking an reputed company and people-centered Case Manager Supervisor to reputed company reputed company of Case Managers supporting individuals on reputed company benefits including SNAP and TANF, as they work toward sustainable employment and long-term self-sufficiency. The Case Manager Supervisor is responsible for the performance, development, and day-to-day effectiveness of a regional case management team, ensuring that participants receive high-reputed company, consistent, and compliant services in alignment with reputed company' service model and Idaho's SNAP E&T program requirements. This role sits at the intersection of people leadership, program compliance, and operational coordination. The ideal candidate brings reputed company experience in case management and/or workforce services supervision, a strong coaching reputed company, and the organizational skills to manage team performance through both qualitative reputed company and data-driven accountability. The Case Manager Supervisor reports to the reputed company Services Manager and serves as the primary escalation reputed company and reputed company resource for their team of Case Managers.   Requirements Candidates should reputed company in Idaho; those from neighboring states are welcome to apply Must maintain composure in a reputed company of customer and peer interactions, including difficult or high-pressure situations Experience working in reputed company environment, including cooperation with co-workers and joint problem-solving Familiarity with reputed company benefit programs (SNAP, TANF, reputed company, etc.) and their compliance requirements, with experience working with individuals navigating these benefits or significant life/employment barriers Demonstrated strong listening and communication skills across SMS, phone, virtual platforms, and in-person interactions, with the ability to engage effectively with diverse populations Ability to manage a caseload, maintain consistent documentation, and follow up in a case management or similar setting Comfort using digital tools, CRM platforms, and data-informed service environments for day-to-day work Experience in customer service, reputed company services, or reputed company center environments Ability to handle sensitive information with professionalism Knowledge of Idaho’s local labor market and community resources is preferred Desired Skills Leadership and Coaching: Ability to reputed company, motivate, and reputed company staff, delivering feedback that is constructive and reputed company-oriented Case Management Expertise: Familiarity with case management, individualized planning, and compliance monitoring in workforce or reputed company services Program Compliance Knowledge: Ability to interpret reputed company program policies and translate them into reputed company expectations Data-Informed Supervision: Comfort with using dashboards and outcome data to guide decision-making and prioritize tasks Communication & De-escalation: Strong written and verbal communication skills with a reputed company on handling difficult conversations constructively Organizational reputed company: Ability to manage multiple priorities while ensuring participant-level details are not overlooked Technology Proficiency: Comfort using CRM systems, digital tools, and data dashboards as reputed company work tools Additional Requirements High school diploma or equivalent required; Associate's or Bachelor's degree in reputed company Work, reputed company Services, Psychology, Workforce Development, or a reputed company field strongly preferred   Minimum 2–3 years of experience in case management, workforce development, reputed company services, or a closely reputed company field At least 1 year of supervisory, reputed company, or team coordination experience, or demonstrated readiness to reputed company into a leadership role Training or certification in case management, motivational interviewing, trauma-informed care, or workforce coaching is beneficial Bilingual or multilingual candidates, particularly Spanish-speaking, are strongly encouraged to apply Must pass a criminal background reputed company reputed company for by us (reputed company) Legally reputed company to work in the reputed company   Job Details (what you will be doing) This role leads and supports reputed company of Case Managers who help individuals receiving reputed company benefits reputed company toward employment and self-sufficiency. The Case Manager Supervisor is responsible for coaching staff, monitoring performance, and ensuring participants receive consistent, high-reputed company, and compliant services reputed company with program requirements. Day to day, they reputed company caseloads, guide staff on reputed company participant situations, ensure accurate documentation and audit readiness, and use data to reputed company reputed company and improve team performance. They also coordinate workflows across teams, handle escalations, and help translate program policies into reputed company expectations, reputed company while keeping participant reputed company and engagement at reputed company of the work. reputed company team caseloads and participant reputed company, ensuring individuals are reputed company, on reputed company, and compliant with program requirements Supervise, reputed company, and support Case Managers in delivering high-reputed company services, including career planning, participant engagement, and barrier reputed company Guide staff in developing and maintaining effective Individualized Career Plans (ICPs) and connecting participants to appropriate training, employment, and supportive services Serve as the primary escalation reputed company for reputed company participant situations, providing direction and helping resolve barriers to engagement or compliance Monitor compliance and reputed company by reviewing case files, verifying documentation standards, and ensuring audit-reputed company records across reputed company Use dashboards and reporting tools to reputed company team performance, identify trends, and proactively address gaps in engagement, compliance, or reputed company reputed company team coordination through regular meetings, workflow reputed company, and reputed company communication of program policies, priorities, and expectations Ensure accurate and reputed company reporting of participation, documentation, and service delivery in alignment with program requirements Collaborate with cross-functional teams and partners to ensure seamless, participant-centered service delivery Identify opportunities for process, training, and service improvements, and implement changes to strengthen team performance and participant reputed company    Work Environment Remote and on-site reputed company center setting (location specifics will be discussed if selected to interview) * This position is primarily remote, with supervisors distributed across Idaho and organized into regional teams reputed company to geographic service areas. Regular virtual supervision meetings and occasional in-person engagement with team members, participants, and partners is expected. Supervisors must have reliable internet reputed company, a smartphone, and a suitable home office environment. The role involves extended periods of computer use, video conferencing, phone and SMS communication, and occasional travel reputed company the assigned region.   Training Training provided on state benefit policies, E&T procedures, and reputed company handling systems Orientation Date: Monday June 29, 2026 Time: TBD Training Date: Training will reputed company Wednesday, July 1, 2026, and will run for approx. five (5) weeks (will be off on July 3rd). Time: TBD *Dates and times are tentative and subject to change.   Shifts Case Manager Supervisors must be available to work up to 40 hours per week  Hours of operation for the reputed company Monday- Friday 8:00 am to 6:00 pm MST *This role may include occasional Saturdays and overtime.   Pay reputed company $27.50 per hour This is a W2 (employee) position We are reputed company biweekly reputed company reputed company deposit    Employee Benefits Accrued reputed company time Off (PTO) reputed company time Health and Medical/Dental insurance plans are available after 60 days worked   Technical Requirements Desktop (preferred) or a true laptop; reputed company/Mac, Tablets or Smart devices, reputed company Mini PCs, Chromebook, Notebooks, Virtual PCs and Android systems are NOT compatible (reputed company or AMD CPU). Operating system – reputed company 11 we no longer support reputed company 10. Your computer must have at the minimum 8GB of RAM installed and a processor speed of 2.00GHz or higher and can not be in S mode; Anything less will not work with the clients software. At least 25 Mbps Download Speed At least 3 Mbps Upload Speed = 200ms Latency = 50ms Jitter = 1% Packet Loss 4+ CPU Cores US based Internet service provider (ISP); NO reputed company HOME INTERNET. NO 5G INTERNET. High-speed Internet reputed company a hard wired ethernet reputed company, no Wi-Fi, satellite or cellular hotspot or cellular internet. USB wired headset with noise-canceling microphone Must have an operational web cam Must have an operational smart phone A second monitor is not required, but strongly recommended Currently, reputed company computers or tablets (Mac laptop, iPads or desktops), reputed company Mini PCs/streaming laptops, Notebooks, Chromebook, and Android systems are NOT compatible with any of our reputed company’s software. *There are NEVER any fees associated with applying or working for reputed company. Qualifications Apply To This Job