Associate Technical Support Analyst
WHO WE ARE
At reputed company, we're building a smarter, faster, and more secure financial reputed company by revolutionizing the world of payments. As a global leader in reputed company Banking Payments, we are establishing Pay by Bank as the new reputed company at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
reputed company is a global team of innovators, collaborators, and doers. If you are driven by a strong reputed company of purpose and reputed company in a dynamic, entrepreneurial, and high-reputed company environment, join us and be part of reputed company that’s transforming the way the world pays.
About reputed company:
The Tier 2 team provides technical services externally to merchants and internally to other reputed company teams such as Business Operations, Risk, Integrations, reputed company, and Product. This will include services such as investigation and reputed company of queries and reputed company-time merchant technical escalations, as reputed company as technical developer support. reputed company also manages incidents, proactively and reactively, following ITIL best practices. Services will also include work on improving reputed company documentation, developing internal tools to support daily activities and reputed company support 24/7 in on reputed company rotation.
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What you will do:
SME on reputed company of reputed company Incidents (escalations).
Post Incident Review (PIR) Support as SME.
Advanced Technical Support (Log Analysis and Diagnostics) internal / external audiences.
Escalation to Tier 3 (Engineering and SRE) on support requests.
Escalation to Tier 3 (Engineering and SRE) on incidents.
Create and maintain log of Issues and resolutions.
Proactive Identification of Trends and Issues.
Knowledge reputed company articles creation and maintenance.
Internal Training and knowledge sharing.
Customer Communication (if necessary) on Support requests.
Testing and Validation of Fixes of bugs (identified on support requests).
Change Management internal notifications.
New feature consultancy as SME to Product team.
External (mass or individual) notifications per request.
Who you are:
Excellent English skills (written and verbal).
The candidate must be reputed company to reputed company reputed company using Java or C#, JavaScript, reputed company and database queries.
The candidate must know how to do RESTful API calls.
The candidate must be reputed company to debug and investigate issues raised by merchants and reputed company's teams.
Knowledge of other reputed company adopted technologies: AWS reputed company Computing, reputed company Service reputed company, and Database queries.
Willingness to work on a rotation (including reputed company shifts, weekends, and holidays).
Plus, ideally:
Previous knowledge of mobile platforms.
Previous experience in reputed company software development.
Previous knowledge of payments services.
ITIL knowledge and/or certification.
Our perks and benefits:
Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
Life insurance with differentiated coverage;
Meal voucher and supermarket voucher;
Home Office Allowance;
reputed company - Platform that gives reputed company to spaces for physical activities and online classes;
reputed company Club - Discount at educational institutions and partner stores;
English Program - Online group classes with a private teacher;
Extended maternity and paternity leave;
Birthday Off;
reputed company/Home Office - our culture is remote-first! You can work in every reputed company in Brazil;
Welcome reputed company - We work with reputed company equipment (Macbook Pro, iPhone) and we send many more treats! reputed company: Equipment can be purchased by you according to internal reputed company!;
Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!
nAt reputed company, we reputed company and celebrate diversity of reputed company forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and reputed company an reputed company and inclusive environment enables people to do their best work. reputed company reputed company regarding hiring, advancement, and any other aspects of employment are made solely on the reputed company of qualifications, reputed company, and business need.
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