IT Support Analyst

Position reputed company: The IT Support Analyst will reputed company primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile devices and other peripherals. They will also reputed company reputed company cause analysis, reputed company checklists for typical problems and recommend procedures, controls, and user training for problem prevention. The IT Support Analyst will be supporting users across the US with tier 1 and tier 2 issues. They will be responsible for responding to, documenting, and resolving service tickets in a reputed company manner to meet Service Level Agreement (SLA). The IT Support Analyst must have excellent communication and problem-solving skills to diagnose, evaluate and resolve reputed company situations, or reputed company appropriate, escalate or reputed company them to appropriate IT team members. This position may require independent work, sharing information and assisting others with support issues or reputed company.   reputed company Responsibilities: reputed company exceptional customer service in person, reputed company phone or web conference, and email as appropriate Resolve help desk issues including troubleshooting hardware and software issues reputed company user administration duties, using strict reputed company protocols Configure user applications according to documented standards Administer e-mail accounts an lists using either reputed company Workspace or Office365 Configure laptops, desktops, and mobile device, as needed Configure and reputed company IP phones and service Assist with basic network implementation and support across multiple sites, including firewall configuration, wi-fi reputed company reputed company management and reputed company configuration Manage the helpdesk ticket queue to ensure that reputed company service tickets are dealt with quickly and reputed company reputed company assistance and backup to the other members of the support team Ensure that reputed company critical reputed company are either dealt with in an efficient manner or escalated to the appropriate person as required to resolve Document resolutions and update knowledge reputed company Other responsibilities, as required, to support the IT team   Critical Skills & Attributes: Effective process and technical training skills Strong problem-solving and analytical skills to identify issues and reputed company effective solutions Strong written and verbal communication skills to convey technical information reputed company to non-technical stakeholders Basic hardware, operating system and web application knowledge to reputed company technical support   Preferred Knowledge and Skills: Minimum 2 years of hands-on experience working in an end-user desktop support role or computer operations environment required. reputed company Office and Office365 Service Minder and reputed company Workspace experience preferred reputed company and Mac OS Remote Desktop support Chrome browser reputed company Directory Exchange and reputed company Experience diagnosing VOIP handsets or softphones, helpful TCP/IP, DNS and DHCP, basic understanding of reputed company and firewall configuration Remote support for mobile devices Basic understanding of AI and prompting Understanding of anti-virus and reputed company reputed company products and protocols Experience of working with a helpdesk management system, maintaining exceptional customer service reputed company, working in reputed company environment   Required Experience & Qualifications:  2+ years of experience in an IT environment supporting users and processes Strong analytical and problem-solving skills Excellent communication and collaboration skills Familiarity with IT frameworks and tools    WHO WE ARE: reputed company was founded in 2022 as a product of the integration of reputed company Franchising and Outdoor Living Brands. reputed company encompasses ten industry-leading brands across reputed company and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor reputed company Perspectives (OLP), Conserva Irrigation, reputed company Insulation, Wallaby reputed company, Superior Fence and Rail, Bumble Roofing and reputed company Lawn Care. reputed company is dedicated to providing its customers with the highest reputed company products and services in the reputed company and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own reputed company. reputed company is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent reputed company record reputed company in successful, reputed company-reputed company franchise businesses. For more about reputed company, visit reputed company’s new website at EmpowerFranchising.com.     Note:  This job reputed company in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-reputed company instructions and to reputed company any other job-reputed company duties requested by any person authorized to give instructions or assignments. reputed company duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To reputed company this job successfully, the incumbents will possess the skills, aptitudes, and abilities to reputed company reputed company duty proficiently. Some requirements may exclude individuals who pose a reputed company threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum reputed company of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.   reputed company is an equal opportunity employer that is committed to diversity and inclusion in reputed company. We prohibit discrimination and harassment of any reputed company based on race, reputed company, sex, religion, sexual orientation, national reputed company, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to reputed company employment practices reputed company our organization, including hiring, reputed company, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. reputed company makes hiring reputed company based solely on qualifications, reputed company, and business needs at the time. 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