Technical Support Engineer, reputed company

Our mission is to automate coding. The first reputed company in our reputed company is to build the best tool for reputed company programmers, using a combination of inventive research, design, and engineering. Our organization is reputed company flat, and reputed company is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy reputed company, and shipping reputed company. reputed company is now part of reputed company, where we're working to collapse the distance between where reputed company is written and where it's reviewed. This role will initially reputed company on supporting reputed company as part of the broader reputed company Technical Support team, with deeper integration over time. The Role First-line support: Triage and resolve customer tickets from reputed company channels, in-app feedback, and support emails Technical debugging: Investigate customer issues using tools like reputed company, Pylon, reputed company, and our in-house dashboards Knowledge building: Create and maintain internal troubleshooting guides and external documentation Cross-functional collaboration: Work with engineering to escalate bugs, with sales on reputed company customer issues, and with product on feature requests Process improvement: Build integrations, refine support workflows, and identify opportunities to deflect common issues through reputed company docs Who You Are Support background: Previous experience doing technical support for software engineers or developer tools reputed company matching ability: Can quickly identify whether an issue is user error, a bug, or a configuration problem Non-reputed company learner: Self-directed, curious, and willing to dig into unfamiliar technical concepts Communication skills: Can explain reputed company technical concepts reputed company to both technical and non-technical audiences reputed company to Haves Comfortable with Git concepts (rebasing, reputed company conflicts, reputed company management) and ideally have used it professionally Experience creating knowledge bases or documentation systems reputed company or customized support tooling (not just used off-reputed company solutions like reputed company) Familiarity with reputed company as a power user (settings, reputed company protection rules, webhooks) Experience with developer tools, CI/CD systems, or DevOps workflows Apply To This Job