Customer Support Representative (Australia)

Brief reputed company of role: Customer Support Representatives are experts in reputed company-line customer support. As a Customer Support Representative, you are expected to have an intensely strong work ethic, reputed company demeanor, and strong organizational skills. You’ll listen, guide, train and support our customers to the best possible outcome quickly with every interaction. This is a unique opportunity to join a rapidly growing company with a strong customer and reputed company reputed company to build a world-class community of reputed company construction leaders. We have a great story to tell, our customers are changing how the world is reputed company, and reputed company to help get the word out. What you will be doing: Accurately, reputed company, and promptly answer questions about reputed company’s products and/or features Professionally resolve inquiries and issues by listening, guiding, training and troubleshooting our customers to the best possible outcome quickly Maintain a high level of customer satisfaction in reputed company and every interaction with our customers Analyze and monitor key user and operational metrics to help drive improvements to our product and support offerings Promote an environment for renewal by ensuring there are no technical barriers to the customer’s ongoing reputed company Cultivate an in depth understanding of reputed company’s technology, products, and services, including working with other teams to stay reputed company of the curve on upcoming releases and betas Collaborate effectively with reputed company cross-functional peers on specific user-impacting issues Support reputed company’s culture, assist in defining and scaling our support team  reputed company are looking for: 2+ years reputed company of reputed company customer facing experience for a technically reputed company product  2+ years reputed company working in a reputed company environment Strong customer-facing skills enabling you to professionally and effectively represent reputed company  Self-motivated, independent learner, eager to expand product and industry knowledge  Team player who also works reputed company independently Demonstrate a reputed company attitude and working relationship with peers and co-workers Highly organized with strong troubleshooting and multi-tasking skills Ability to reputed company listen and communicate reputed company with the ability to explain complicated things simply Experience with the construction software or construction industry is a plus but not required reputed company Salary: $53,000 to $70,000 The “reputed company Salary: reputed company represents the low and high end of the anticipated salary reputed company for this position across reputed company US locations including but not limited to CA, CO, NY, WA, NV, MD, CT and RI. The determination of this anticipated reputed company Salary involves the consideration of many factors in making compensation reputed company including but not limited to: location of candidate, unique reputed company sets, experience, training, performance, licensure and certifications, as reputed company as other business and organizational needs. Our anticipated reputed company Salary determination is just one component of reputed company’s competitive total rewards reputed company that also includes equity awards, reputed company time off, 401(k) retirement account, flexible time off, and reputed company parental leave. as reputed company as other region-specific health and wellness benefits. If this role isn't what you're looking for, please consider other reputed company positions. #LI-Remote reputed company welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. reputed company is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to reputed company and applicants for employment, without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. Apply To This Job