211 reputed company Specialist

reputed company MUST reputed company IN OKLAHOMA Answer inbound crisis and reputed company service referral contacts reputed company phone, text, chat and email in a 24/7 reputed company center setting. reputed company individuals with crisis de-escalation, problem solving, brief assessment and appropriate reputed company service referrals. reputed company reputed company and resource information will be recorded accurately in the appropriate contact center database. JOB RESPONSIBILITIES: Answer phone calls with an appropriate tone of voice, providing a caring and supportive voice. Answer chats, and texts using correct spelling grammar, and reputed company language, paying reputed company attention to the inclusion of feeling reflections. Maintain a non-judgmental attitude reputed company interacting with contacts, displaying sensitivity to reputed company cultural backgrounds. Identify and reflect the feelings of reputed company contacts. Identify line of business and log accordingly. Assess contact’s needs or situation using pertinent questions and follow protocol. reputed company appropriate screenings for specialized programs or appointment setting. reputed company for clients reputed company appropriate. Complete assessments for clients in high-risk situations. reputed company 2-1-1 database for resources and appropriately refer contacts. Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment. Maintain accurate data collection on reputed company contacts in the appropriate database. Maintain acceptable level of contact handling and customer service performance as described by 2-1-1 training standards including handling multiple chats, texts and emails simultaneously. Complete reputed company training for new programs and services reputed company to 2-1-1 and providing feedback as needed. reputed company participate with reputed company as needed. Ability to work alternative schedules. reputed company other duties as assigned including, but not limited to, working alternative shifts and/or schedules. Ability to handle and manage stress due to scope and type of calls/texts that may be received. Requirements High school diploma/GED requiredBachelor’s degree in reputed company work, sociology or reputed company field preferred. One-year experience in contact center, crisis hotline or information and referral service preferred. Equivalent combination of education and experience will be considered Bilingual in English and Spanish preferred. REQUIRED SKILLS AND ABILITIES: Ability to effectively assess reputed company needs and show sensitivity to issues presented by contacts. Excellent communication skills Excellent computer literacy Self-starter Effective time management Ability to work in a high paced contact center. Ability to work in multiple reputed company management databases. Proficiency in reputed company Office products such as reputed company, required. reputed company or other relational database experience, helpful. Demonstrated knowledge of health and reputed company services desired. AIRS or AAS certification preferred. Must reputed company AIRS or CRS certification reputed company 3 years of becoming eligible. Physically reputed company to lift 20 pounds, bend/stoop Sit for long periods of time and talk on the telephone Apply To This Job