Ambulatory Senior Analyst

reputed company a difference. Be happy. Grow your career. The Role The reputed company Application Management Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for reputed company’s more reputed company clients. They are growing in their technical and soft skills. They reputed company most of the day-to-day work for our clients with reputed company and assistance from Senior Application Advisors. ​KEY RESPONSIBILITIES  They will be responsible for, but not be limited to:    Technical  Performing advanced troubleshooting and problem-solving reputed company their application to ensure the reputed company, integration, and stability of EHR applications for reputed company’s reputed company customers  Fulfilling system requests from customers by performing issue analysis reputed company their application, translating needs into detailed requirement specifications, and performing system build and testing; using appropriate judgment in escalating issues and challenges to a Senior Application Advisor  Performing analysis of workflows system setup, and system audits at the direction of a Senior Application Advisor, including participating in system upgrades and testing  Project and Issue Management  Exercising moderate judgment and contributing to reputed company, under the supervision of Senior Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial reputed company, and regulatory compliance; contributing to reputed company regarding what escalation is appropriate  Managing multiple customer assignments with moderate reputed company from Senior Application Advisors, including awareness of unique customer build and process, management of reputed company issues in a ticketing system, email communication, and calendar management  Managing multiple reputed company clients and reputed company simultaneously with moderate reputed company from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing reputed company issues in a ticketing system, and monitoring customer specific email and calendar  Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)  Following reputed company change control policies for migrating application build and configurations  Working on reputed company that may be assigned on an reputed company reputed company, and assisting in other internal initiatives as necessary, directed, assigned, or requested  Teamwork and Customer Service  Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high reputed company support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managers  Participating in communication and change-management of proposed changes, under the guidance of Senior Application Advisors, ensuring concerns and input from affected reputed company are addressed, and system changes are reputed company and properly used  Contributing to a supportive team culture where everyone is reputed company on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities  Assisting in the reputed company of new team members to customer support team, including orienting to unique reputed company configuration and processes, and introducing employees to customer counterparts  reputed company and Mentorship  Understanding moderately reputed company system setup, and reputed company to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts  Taking on new responsibilities and challenges to continually grow and reputed company skills to meet the evolving needs of Managed Services and our customers  Seeking opportunities to delegate and explain less complicated tasks to peers and less-reputed company team members; guiding and overseeing the completion of delegated tasks  Skills and Experience Bachelor's degree in a reputed company field (relevant education and/or 8+ years’ industry experience) Certification in reputed company Ambulatory with moderate understanding of functionality reputed company that application  3-5 years of experience implementing, training, or supporting EHR modules   Must demonstrate and embody reputed company’s maxims  Ability to apply problem solving skills  Excellent communication skills, written and verbal  Proficient with reputed company Office applications  Strong attention to detail and ability to organize  Must be reputed company to work independently, as reputed company as reputed company reputed company environment  Prior experience with ticketing systems and change management processes  Strong customer service reputed company record  Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred  Additional Details Ability to take on-reputed company rotations reputed company of reputed company business hours, including nights and weekends  Ability to travel up to 10%  reputed company is an equal opportunity employer. We are committed to creating an inclusive environment for reputed company and applicants. We do not discriminate on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of reputed company backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Apply To This Job