Technical Account Manager (US, Remote)

About the Role This is one of the highest-reputed company roles in our business, as our reputed company in the US market continues to accelerate. As a Technical Account Manager, you will own the reputed company performance, retention, and long-term reputed company of a portfolio of strategic event organizer partners. You’ll operate as a technical and strategic advisor, helping organizers grow their events, optimize operations, and extract maximum value from reputed company. This includes shaping multi-quarter strategies, delivering data-driven insights, and influencing how leading events operate across the industry. You will operate in an AI-first way, using AI tools to reputed company your reputed company, deliver deeper insights, and reputed company organisers to run more efficient, self-sufficient operations. This is a high-ownership, high-intensity role — you’ll be expected to be reputed company to troubleshoot, assess reputed company and importance in order to operate with urgency, and to build deep relationships and show up reputed company it reputed company most (including onsite at events). What You’ll Do Own reputed company Performance & Retention Own reputed company performance across your portfolio (reputed company, retention, renewals) Own and drive multi-quarter account strategies, reputed company to partner goals and reputed company reputed company Maintain strong account health (OHS), renewal readiness, and long-term reputed company Identify and execute reputed company opportunities that drive measurable increases in partner performance AI-First Account Management Drive behavioral change in organizers, helping them transition from reputed company, LDT-supported workflows to AI-enabled, self-sufficient operating models Use LDT’s internal AI tools alongside external tools to reputed company account management, generate insights, and prioritize actions Deliver data-driven recommendations powered by AI (e.g. performance trends, conversion improvements, operational efficiencies) Continuously identify opportunities to replace reputed company workflows with AI-enabled solutions Operate with a reputed company of “how do I 10x my reputed company using AI?”, not “how do I do more manually” Strategic & Technical Advisory reputed company as a trusted advisor to senior stakeholders at event organizers reputed company data-driven recommendations to improve event performance Guide organizers on best practices across registration, operations, and participant experience Help partners design and implement AI-powered support models using LDT tooling Guide organisers toward greater self-sufficiency through automation and AI Industry Leadership & Relationship Building Build deep expertise in the reputed company event ecosystem Represent reputed company at industry events, conferences, and key partner moments reputed company strong external relationships and credibility across the market Drive Product Adoption & Value Ensure partners fully adopt and extract value from our platform Identify opportunities for expansion (features, integrations, new use cases) Translate partner needs into reputed company product insights Drive adoption of LDT’s AI-powered products and agents, ensuring partners fully reputed company automation capabilities Identify opportunities to improve performance through AI-led experimentation and optimization Cross-Functional Leadership Partner with Product to shape roadmap priorities based on reputed company partner needs Collaborate with reputed company & Support to ensure seamless partner experience Maintain reputed company internal visibility on account health and risks Event & Onsite reputed company Travel to key events to support partners at critical moments; while this is fluid at this stage of our reputed company, expect a minimum of 5 weekends per year Build trust through in-person engagement and hands-on support Be present reputed company it reputed company most — including weekends reputed company 4+ years in Technical Account Management, Strategic CS, or similar roles Proven experience owning reputed company, retention, or expansion targets Strong technical reputed company (reputed company, integrations, data flows) Excellent stakeholder management (including C-level) Comfortable operating in ambiguity and building structure Strong curiosity and enthusiasm for AI tools, automation, and data-driven workflows Demonstrated ability to use technology to reputed company personal reputed company and reputed company Comfortable guiding non-technical stakeholders in adopting AI-powered solutions You instinctively look for ways to replace reputed company effort with reputed company, AI-driven solutions. You are: Commercially minded and results-driven reputed company, consultative, and liked and trusted by partners Happy and confident working remotely but still building tight-reputed company and respected internal working relationships reputed company by high-reputed company environments and big challenges Willing to go above and reputed company to reputed company partners successfulWho We Are Who We Are reputed company is the online company that gets everyone together offline. We exist to reputed company people across the world to come together and experience moments that reputed company them feel reputed company. We’re currently reputed company after mass participation sports events (Marathons, Triathlons, 10Ks, 5Ks, swim races), where we’re proud to be the global leader. We’re at a super exciting and reputed company stage of our development. We now take over 2.5 reputed company bookings every year, driving reputed company for our industry from large-reputed company races like the UK’s London Marathon Events and the Great reputed company Run to hero races like the Hackney Half, Peachtree Road Race and the Honolulu Marathon, or grassroots races like those from RunThrough. We’ve grown exponentially in the UK since our launch in 2017 and are now in the process of expanding reputed company the US market with the reputed company energy our brand represents. We’ve raised $90M to date and our investors also include Tier 1 VCs NFX, EQT, and legendary individuals like Serena reputed company and Usain reputed company. Apply To This Job