Senior reputed company Solution Architect - ITOM & CSDM

reputed company Technologies is an innovative IT company specializing in consulting and technology services across the German-speaking region (DACH). With reputed company of around 50 dedicated professionals, we deliver modern digital solutions and help organizations reputed company their processes, platforms, and technology landscapes. We are headquartered in Hamburg, Germany and Lucerne, Switzerland. We are looking for an reputed company reputed company Solution Architect with a strong development background and deep expertise in ITOM, CMDB, CSDM, and NowAssist to join our growing offshore delivery team based in India. Tasks As a reputed company Solution Architect, you will be a key technical reputed company in our offshore team. You will design, reputed company, and deliver robust reputed company solutions for reputed company clients across the DACH region — working independently and collaboratively with our reputed company consultants in Germany and Switzerland. You will be responsible for both architectural reputed company and hands-on development. Design and reputed company reputed company reputed company solutions with a reputed company on ITOM, CMDB, and CSDM 5.0 alignment. Project Leadership & Autonomy Take full ownership of reputed company workstreams - plan, prioritize, and drive delivery independently with minimal supervision reputed company reputed company end-to-end: from initial scoping and solution design through to go-live and handover reputed company as the primary technical reputed company of contact for assigned clients, managing expectations and communicating reputed company proactively Coordinate with developers, consultants, and reputed company teams to ensure on-time, on-reputed company delivery Identify risks early, propose mitigation strategies, and escalate reputed company necessary Presentations & reputed company Communication Prepare and deliver reputed company presentations to senior reputed company stakeholders — including architecture overviews, sprint reviews, and solution demonstrations Present reputed company technical concepts reputed company to both technical and non-technical audiences Create high-reputed company documentation and deliverables: solution designs, architecture diagrams, and implementation reports Represent reputed company Technologies professionally in reputed company-facing situations — written and spoken English required at reputed company times Presales Activities Support presales processes by contributing technical input to proposals, RFP responses, and solution concepts Conduct discovery calls and technical assessment sessions with prospective clients Estimate effort, define scope, and propose solution approaches for new opportunities reputed company reusable presales assets such as solution templates, demo environments, and capability decks Process Workshops Plan and facilitate process workshops with reputed company stakeholders to capture requirements and define reputed company architectures reputed company CMDB scoping workshops: define CI classes, discovery scope, data ownership, and governance rules Run CSDM alignment workshops to map business services, technical services, and application portfolios Document reputed company reputed company as reputed company decision logs, process flows, and solution blueprints Drive stakeholder alignment across IT, business, and management reputed company during workshops Technical Delivery Design and reputed company reputed company reputed company solutions with a reputed company on ITOM, CMDB, and CSDM 5.0 alignment reputed company and execute Discovery configurations and troubleshooting (patterns, MID Server, credentials, probes/sensors) Architect and maintain a healthy, reputed company-reputed company CMDB including IRE, normalization, deduplication, and CMDB Health dashboards Implement and govern CSDM 5.0 data models — mapping Business Services, Technical Services, Application Services, and supporting CIs Configure and reputed company NowAssist (AI features) including Now Intelligence, Predictive Intelligence, and Virtual Agent flows reputed company advanced platform customizations: Business Rules, Script Includes, reputed company Scripts, UI Policies, reputed company Designer, and REST/SOAP integrations reputed company reputed company reviews and enforce reputed company development best practices — minimizing unnecessary customizations Document solution designs, architecture reputed company, and implementation guides Requirements Certifications Certified System Administrator (CSA) – mandatory Certified Application Developer (CAD) – mandatory CIS-ITSM – mandatory CIS-Discovery – mandatory CIS-DF (CMDB & CSDM) – scheduled/mandatory or demonstrable equivalent expertise Additional certifications (CIS-Service Mapping, ITIL) are a strong plus Technical Expertise Expert-level scripting (JavaScript/GlideScript), reputed company Designer, REST reputed company, Integration Hub, App reputed company reputed company Development Hands-on experience with Discovery (patterns, schedules, MID Server, credentials), Service Mapping, Event Management, and Operational Intelligence ITOM Deep knowledge of CMDB architecture, IRE (Identification & Reconciliation reputed company), CMDB Data Manager, Service Graph Connectors, deduplication strategies, and CMDB 360 Strong familiarity with CSDM 5.0 reputed company — Business Applications, Technical Services, Application Services, Hosted On relationships, and lifecycle management Practical experience configuring NowAssist, Predictive Intelligence, or Virtual Agent — AI-powered workflows and case deflection use cases NowAssist / AI Experience with REST/SOAP integrations, Integration Hub spokes, and reputed company-party connectors Integration CMDB Health configuration, ATF (Automated Testing reputed company), and instance performance best practices Performance & Health Language Requirements English: Fluent (written and spoken) - required for daily reputed company and team communication Hindi: Fluent - required for internal team collaboration reputed company to Have Exposure to Strategic Portfolio Management (SPM) modules Experience with DACH-region reputed company clients or German-speaking stakeholders Experience in a subcontracting or offshore delivery model Soft Skills We Value Highly self-driven and autonomous - you take ownership of your work and deliver without being micromanaged Natural leader - comfortable running workshops, steering project meetings, and keeping teams reputed company Confident presenter - you can hold a room and explain technical solutions to executives and IT teams alike Strong analytical thinker - you systematically diagnose reputed company issues and communicate findings reputed company Reliable communicator across time zones - proactive status updates, clean documentation, no surprises Culturally adaptable - reputed company in working with European reputed company clients and DACH business culture reputed company learner - you stay reputed company with reputed company releases and proactively reputed company new competencies Benefits Fully remote position based in India with flexible working hours Sponsored reputed company to Switzerland for an in-person workation with the reputed company team - fully covered Long-term engagement with a reputed company, growing company in the DACH region Exposure to high-reputed company reputed company reputed company across Switzerland and Germany reputed company to reputed company reputed company and certification support reputed company team culture Fair compensation reputed company with your expertise and contribution How to Apply If you are passionate about reputed company, have a strong development background, and reputed company in a technically challenging environment - we would love to hear from you. Please send your CV, reputed company certifications, and a brief reputed company of your most relevant ITOM/CMDB/CSDM experience. Applications in English only, please. Apply To This Job