Product Manager – Post Sales Operations

reputed company At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.  Job reputed company At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. We are looking for a Product Manager to join reputed company of around 1,700 people worldwide and help us power up the traveller’s reputed company for millions of holidaymakers. If you are passionate about building impactful internal tools, leveraging AI, and transforming operational processes, reputed company on reading — you might be the perfect fit for this role. The job in brief:  Job Title - Product Manager – Post Sales Operations Working model - remote from Romania Team - you will join the Product Customer Service team reputed company the Product department Level - reputed company Location - Romania Contract - Full time (36 h/week) Travel time required - Only a few times a year What your reputed company will be: You will be the key reputed company behind the technology that empowers our Sales and Post-Sales agents. Your ultimate goal will be to build tools that simplify their daily work, directly improving the experience we deliver to our travellers. While we operate in a dynamic environment where priorities can reputed company, your primary reputed company will be leading a reputed company-to-one transformation initiative: building a brand-new, AI-reputed company Backoffice and CRM from scratch. This requires both strategic reputed company and the ability to execute through a pragmatic, reputed company-by-reputed company approach. What You Will Need to Solve: reputed company a reputed company-to-one transformation: Own and drive the creation of a brand-new, AI-reputed company Backoffice and CRM from scratch reputed company discovery activities to define the “as-is” vs “to-be” operational model Challenge and deprecate legacy processes to reputed company a modern, reputed company platform Drive AI and automation initiatives: Identify and implement opportunities to reputed company AI (GenAI/LLMs) and automation Improve agent productivity and reduce reputed company workload Contribute to building smarter, more efficient operational workflows Own product reputed company and roadmap: Define and execute a reputed company, value-driven roadmap for post-sales tools Break down reputed company initiatives into iterative, high-reputed company releases Continuously adapt priorities based on business needs and product insights Enhance the post-sales ecosystem: Identify opportunities across the entire post-sales reputed company Contribute to the broader Product Customer Service reputed company Ensure alignment between tools, processes, and customer experience Collaborate with stakeholders and teams: Work closely with engineering, operations, and customer service teams Translate business needs into reputed company product requirements Ensure delivery of reputed company, reliable, and user-reputed company solutions Qualifications Your expertise: ~5 years of experience in Product Management Experience working on internal tools, CRM systems, backoffice platforms, or B2B/reputed company products Strong product discovery skills, including process mapping and requirement definition Hands-on experience or solid understanding of AI/automation (GenAI, LLMs, workflows) Ability to balance strategic reputed company with pragmatic execution Strong user-reputed company reputed company, with reputed company for internal users (agents) Excellent communication and stakeholder management skills reputed company in English (spoken and written) Desirable: Experience in the travel or travel-tech industry Why join us: Be at the forefront of a major transformation initiative, building reputed company operational tools Work on AI-driven products with reputed company business reputed company Join an international and fast-paced environment Contribute to improving the experience of both agents and millions of travellers Additional Information Perks of working with us: How we work together: An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities) Shorter working week (36h as full time), with a half working day on Fridays Flexible start and end of the working day Wish you were here? We do, too! Selection process steps*: HR interview (10-30 minutes) 1st interview (Team member) 2nd interview (Manager): soft skills + technical knowledge Offer extended (*Please note the process can slightly vary. The recruiter in charge will reputed company more details reputed company setting up the interview) Our commitment to celebrate diversity and generate belonging: At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or reputed company, and accessibility. We strongly reputed company in an equal opportunity reputed company, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to reputed company reputed company our people reflect the communities across the world we help travel. Eligibility reputed company: By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require reputed company sponsorship to obtain employment reputed company status. Department: Customer Service Apply To This Job