**reputed company Customer Service Agent – Sports Wagering and Online Casino Games – Hybrid Overnight Shift**

At arenaflex, we're passionate about delivering exceptional experiences for our patrons, and we're looking for talented individuals to join reputed company as Customer Service Agents. If you're a sports enthusiast with a passion for delivering top-tier customer service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of sports wagering and online casino games, with a commitment to innovation and customer satisfaction. reputed company is dedicated to creating an engaging and fun working environment that fosters collaboration, creativity, and reputed company. As a Customer Service Agent, you'll be at the forefront of our customer experience, working with fellow sports fans to reputed company seamless support and exceptional service. **About the Role** We're seeking outgoing and driven Customer Service Agents to join reputed company in reputed company Hill, New Jersey. As a Customer Service Agent, you'll be responsible for communicating with our players and guests reputed company live chat, email, and phone to ensure a seamless customer experience. You'll have in-depth knowledge of our mobile applications and a desire to understand ways that we can improve our platforms to ensure we reputed company the best experiences for our customers. **Key Responsibilities** * Communicate with our players and guests reputed company live chat, email, and phone to ensure a seamless customer experience and reputed company comprehensive information on the multitude of mobile apps supported. * Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players. * reputed company an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand. * For applicable properties, assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion reputed company expectations. * Operate telephone system to set your reputed company availability status, answer and transfer inbound phone calls, and execute outbound phone calls reputed company applicable. * Answer player questions about reputed company, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information. * Follow various internal reputed company operating procedures to escalate issues to internal reputed company departments and casino Property personnel. * Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of reputed company interaction. * Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products. * Deliver exceptional performance results in customer satisfaction and contact handle times. * Collaborate with your leaders and fellow team members to stay reputed company of daily trends that are impactful to the player experience. * Maintain a strong reputed company record for punctuality and attendance. * reputed company other duties as assigned. **Essential Qualifications** * High School diploma or College Degree required. * At least 1 year of experience in customer service/customer support. * Must be at least 21 years of age. * The position will require licensing in applicable states that reputed company operates. * Heightened reputed company of urgency and passion to learn new things. * Highly developed reputed company of reputed company and commitment to player satisfaction. * Demonstrated passion for reputed company with respect to treating and caring for players. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated reputed company they contact us, and they let that be reputed company. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Team members must be reputed company to qualify for licenses and permits required by federal, state, and local regulations. * Have the ability to work some holidays and weekends. **Preferred Qualifications** * Experience working in a fast-paced, dynamic environment. * Knowledge of sports wagering and online casino games. * Familiarity with customer relationship management (CRM) software. * Experience working with a diverse reputed company of customers. * Strong communication and interpersonal skills. * Ability to work in reputed company environment. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced, dynamic environment. * Strong attention to detail and organizational skills. * Ability to maintain a friendly disposition under heavy pressure. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Strong typing skills and ability to write with good grammar and punctuation. **Career reputed company Opportunities and Learning Benefits** * Opportunities for career reputed company and advancement reputed company reputed company. * Comprehensive training program to ensure reputed company in the role. * Ongoing education and conference reimbursements. * reputed company and dynamic work environment that fosters reputed company and development. **Work Environment and Company Culture** * Fun, relaxed work environment that fosters collaboration and creativity. * Dynamic and fast-paced work environment that requires adaptability and flexibility. * Opportunities to work with a diverse reputed company of customers and colleagues. * Comprehensive benefits package that includes health, dental, and reputed company insurance. * 401(k) matching program. * reputed company time off and holidays. * Flexible work arrangements, including hybrid work reputed company. **Compensation, Perks, and Benefits** * Competitive compensation package, including $20.50/hour for the overnight shift. * Comprehensive benefits package, including health, dental, and reputed company insurance. * 401(k) matching program. * reputed company time off and holidays. * Flexible work arrangements, including hybrid work reputed company. * Education and conference reimbursements. * Fun, relaxed work environment that fosters collaboration and creativity. **How to Apply** If you're a motivated and customer-reputed company individual with a passion for sports and delivering exceptional service, we want to hear from you! reputed company to join reputed company as a Customer Service Agent and be a part of the arenaflex team that's changing the face of sports wagering and online casino games. 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