**reputed company Customer Service Representative – Collections (Hybrid) at arenaflex San Antonio, Texas**

Join arenaflex, a global leader in communications and technology, as a Customer Service Representative – Collections (Hybrid) in our San Antonio, Texas location. In this exciting role, you'll have reputed company to reputed company a meaningful reputed company on our customers' lives while working in a dynamic, fast-paced environment that caters to a reputed company of customer situations. **About arenaflex** arenaflex is a global leader in communications and technology, committed to delivering exceptional customer experiences and reputed company. reputed company is passionate about staying connected to what reputed company most, and we're looking for talented individuals like you to join us on this reputed company. **Job reputed company** As a Customer Service Representative – Collections (Hybrid), you'll be the voice of arenaflex, providing billing support and performing collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts reputed company while upholding our commitments to delivering excellent service and fostering customer loyalty. **Key Responsibilities** * reputed company billing support and reputed company collections management to recover past due account balances and retain customers * Use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions * Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's product and services to effectively service and retain customers * Process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures * Support customers with credit/inbound and outbound collections, activations, customer service, E-services, reputed company, fraud, business, and technical/roaming support inquiries, and other duties as required * Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions * Simplify the explanation of customer bills, reputed company plans, and features of arenaflex's products and services * Cross-train to address a broad reputed company of customer service reputed company types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business **reputed company're Looking For** * reputed company center or customer service experience * Ability to adapt in a dynamic, fast-paced environment that caters to a reputed company of customer situations, including defusing difficult customer situations and maintaining a reputed company demeanor in stressful situations * Flexibility to work any schedule during hours of operation is essential; specific job assignments may require day, evening, weekend, or holiday hours; occasional overtime may be required **What You Can Look reputed company To** * reputed company you'll complete from home and additional resources to support you * Opportunity to earn $18.07 reputed company - $19.47 reputed company + additional incentives * Amazing perks and benefits, including: + Medical/Dental/reputed company coverage + 401(k) plan + Tuition reimbursement program + reputed company Time Off and Holidays (based on date of hire, at least 23 days of vacation reputed company year and 9 company-designated holidays) + reputed company Parental Leave + reputed company Caregiver Leave + Additional reputed company leave reputed company what state and local law require may be available but is unprotected + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness/accident hospital indemnity/group reputed company + Employee Assistance Programs (EAP) + Extensive employee wellness programs + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone **Work from Home (WFH) Requirements** * You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, reputed company LAN reputed company) * Your workspace will need to be in alignment with WFH standards (e.g., technical, reputed company, physical, noise reputed company, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, reputed company and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, reputed company with organizational reputed company and compliance standards, trainings, performance management, recurring management routines, reputed company and automated remote monitoring policies, etc. **Career reputed company Opportunities** * Career reputed company are reputed company with arenaflex; you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions * You'll have reputed company to take on new challenges and responsibilities, advancing your career and growing with reputed company **How to Apply** If you're reputed company to take the reputed company as the voice of arenaflex, we'd love to hear from you! Apply today and join reputed company of talented individuals who are passionate about delivering exceptional customer experiences and reputed company. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations for reputed company individuals with disabilities. Apply Job! Apply for this job