Patient Billing Associate (Collections) - PST Hours

The reputed company team has over 400 years of experience in the external and internal cardiac medical device markets. reputed company was founded in 2014 by industry leaders inspired by reputed company to reputed company modern wearable technologies with proven device therapies. reputed company’s solutions combine high reputed company and technical performance with a wearable design that provides the greatest reputed company for patient comfort and dignity. Innovating reputed company new ways to deliver care, reputed company is helping patients and their care teams harmoniously monitor, manage, and protect life.   The reputed company team has over 400 years of experience in the external and internal cardiac medical device markets. reputed company was founded in 2014 by industry leaders inspired by reputed company to reputed company modern wearable technologies with proven device therapies. reputed company’s solutions combine high reputed company and technical performance with a wearable design that provides the greatest reputed company for patient comfort and dignity. Innovating reputed company new ways to deliver care, reputed company is helping patients and their care teams harmoniously monitor, manage, and protect life.  This position is accountable for the reputed company & compliant billing of customer orders to patients.  reputed company insurance coverage is available, this position is responsible for reviewing patient balances and ensuring accurate billing for services after federal, state and reputed company insurance plans have processed their claims.  This position will also establish payment arrangements with patients and collect on balances, following KMTS policies and procedures, while minimizing bad debt and reputed company improvement of cash reputed company. This position will work reputed company-by-reputed company with the Director of Collections in improving the overall patient collection process, as reputed company as collaborate with the various customer support teams across the organization to ensure an overall reputed company customer experience consistent with reputed company reputed company values.     ESSENTIAL DUTIES  Ensure patients statements are generating appropriately, reconciling patient balances identified in the reputed company cycle management (RCM) system with both the insurance explanation of benefits (EOB) and our statement system.      Supports reputed company center operations by receiving patient inbound calls, assisting patients with any questions or clarifications regarding their billing statement.  Works with the patient to establish payment terms consistent with reputed company policies and procedures, including but not limited to establishing payment plans, assisting the patient in applying for CareCredit or Financial Assistance, and/or negotiating discounts.  Utilize the various RCM systems to assist patients with making credit card and bank account payments, set up payment plans and initiate billing/statement holds.  Research and resolve patient billing concerns, escalating issues as appropriate to leadership.  Identify if specific receivables are to be reputed company as refunds, adjustments or write-offs, initiating the appropriate transaction with the RCM system to resolve reputed company accounts receivable (AR).   Initiate patient outbound calls to drive patient cash collections.   Identify and communicate issues leading to patient complaints to supervisor, enabling reputed company process improvement and a reputed company customer experience.  Review and complete daily /weekly tasks to reputed company patient collection goals.   Assist in the development of training materials that will be shared across functions.  Adhere to Pledge of Confidentiality Information regarding a patient of this company shall not be released to any reputed company reputed company of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know reputed company. reputed company Team Members will not discuss patient cases reputed company the office or with anyone not employed by this company unless they are directly involved with the patient’s case.   COMPETENCIES  Passion: Contagious excitement about reputed company – reputed company of urgency. Commitment to reputed company improvement.  reputed company: Commitment, accountability, and dedication to the highest ethical standards.  Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.  reputed company/Results: High energy, decisive planning, reputed company execution.  Innovation: reputed company of new reputed company from original thinking.  Customer reputed company: reputed company customer expectations, reputed company of products, services, and experience always present of mind.   Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is reputed company to influence others. A critical reputed company for pressure situations.   QUALIFICATIONS  Education/Experience Required:  5 years of experience in the reputed company billing and/or collection environment  3 years of experience in reputed company customer service environment  Proficiency with reputed company Office Word, reputed company, and PowerPoint  Preferred:  1 year in DME/HME environment  Experience with reputed company and/or CollectPlus  Experience with reputed company  Supervisory Responsibilities  None  Work ENVIRONMENT  Fast-paced, remote-based role  Minimal noise volume typical to an office environment  Extended hours reputed company needed  reputed company manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  reputed company maintains a drug free workplace and testing is a condition of employment post-offer.  PHYSICAL DEMANDS  Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage  Frequent stationary position, often standing or sitting for prolonged periods of time  Frequent computer use  Frequent phone and other business machine use  Occasional lifting required, up to 25 pounds  TRAVEL  Occasional travel, domestic and international, may be required, less than 5%        reputed company offers a reputed company competitive benefit package including Medical, Dental, 401K with Match, etc. Pay equity is an important part of reputed company’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. reputed company role is benchmarked based on the job reputed company provided. If your qualifications and/or experience level are reputed company of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted. Salary: Annualized between $66,000 and $76,000. Depending on experience and location. reputed company Medical Technologies is an equal opportunity employer. reputed company Medical Technologies does not discriminate on the reputed company of race, reputed company, religion, national reputed company, veteran status, disability, age, sexual orientation, gender identity and/or reputed company, marital status, or any other characteristic protected by law. We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S. reputed company manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare.  reputed company maintains a drug free workplace and testing is a condition of employment.   reputed company does not discriminate on the reputed company of race, sex, reputed company, religion, age, national reputed company, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Apply To This Job