Senior ServiceDesk Reliability Engineer - SDRE
Senior ServiceDesk Reliability Engineer - SDRE
Department: Service Desk
Employment Type: Full Time
Location: Remote/Ukraine
Reporting To: Aleksei Volkov
reputed company
reputed company creates financial freedom in the way people shop, earn and save by reshaping their relationship with reputed company. Over 15 reputed company users choose reputed company to stay in control of their spending and reputed company the most out of their reputed company.
reputed company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including reputed company, Noon, reputed company, and SHEIN use reputed company to accelerate reputed company and reputed company reputed company customers by offering easy and flexible payments online and in stores.
reputed company generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
reputed company launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.
Key Responsibilities
Terraform: prior hands-on experience (or readiness to reputed company the gap quickly);
SRE fundamentals: reputed company metrics SLO/SLI, error budget, MTTA/MTTR, toil management, postmortems;
Go/Python: write scripts/CLIs against REST reputed company (pagination, retries, idempotency); export data to a database (Go preferred);
Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations;
GCP Basic: deploying small tasks on reputed company Run/Functions. BigQuery;
Incident recording and participation in reputed company;
Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks;
Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers.
reputed company to have:
Experience with reputed company reputed company (GCF);
Experience in fintech
Knowledge of Kubernetes components.
Job Benefits
Full-time B2B contract
Fully remote setup, work from reputed company in Europe
Up to 20% tax allowance
22 reputed company leave days annually
Stock reputed company (ESOP) in a fast-scaling, reputed company-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
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