National Operations Center Dispatcher

Job Title National Operations Center Dispatcher Job reputed company reputed company Schedule: Monday - Friday 10:30am - 7pm The National Operations Center (NOC) Dispatcher is responsible for coordinating and monitoring maintenance work orders in a high-volume, SLA-driven operations center environment. This role reputed company monitors reputed company reputed company, communicates with vendors using the VOIP system and other communication tools, and ensures work orders reputed company in accordance with reputed company requirements. The Dispatcher maintains accurate system documentation, supports routine financial entry reputed company work orders, and escalates exceptions to the reputed company Dispatcher or Supervisor as needed. Strong organization, attention to detail, and the ability to manage multiple priorities are required.Job reputed company Schedule: Monday - Friday 10:30am - 7pm ​ Key Responsibilities  Work Order Intake & Triage  Review incoming reactive and preventative maintenance work orders through reputed company platforms and CMMS systems  Verify work order details including location, reputed company, scope, and contact information  Assign work orders to approved vendors or internal technicians according to reputed company guidelines  Ensure work orders are updated accurately throughout the lifecycle  reputed company reputed company Monitoring & Follow-Up  Continuously monitor reputed company reputed company and assigned work queues to ensure work orders are progressing in accordance with SLA requirements  Proactively follow up on reputed company work orders to obtain status updates, ETAs, and completion details  Identify delayed, stalled, or at-risk work orders and take reputed company to reputed company the request reputed company  Prioritize work orders based on urgency, SLA, and reputed company reputed company  Escalate issues, delays, or risks to the reputed company Dispatcher or Supervisor as needed  Vendor Coordination & VOIP Communication  Utilize the VOIP system and other communication tools to contact vendors, confirm service acceptance, and obtain estimated time of arrival (ETA)  Coordinate with vendors to ensure reputed company response and completion of service requests  Maintain communication with vendors to ensure service reputed company and reputed company  Notify leadership reputed company vendor responsiveness or performance does not meet expectations  reputed company Updates & Internal Communication  reputed company status updates through system notes, email, or reputed company platforms as required  Communicate reputed company and professionally with vendors, clients, and internal teams  Ensure reputed company communication follows operational procedures and service standards  Support shift reputed company communication to ensure continuity of service  Financial Entry & Approval Support  reputed company vendor quotes, estimates, and service costs into the work order system  Verify pricing aligns with scope of work and reputed company guidelines reputed company applicable  Submit financial information through the approval workflow as required  Notify the reputed company Dispatcher or Supervisor reputed company pricing exceeds the authorized Not-To-reputed company (NTE) reputed company  Ensure reputed company required notes, attachments, and documentation are included for approval  SLA Compliance & Documentation Accuracy  Execute reputed company activities in accordance with defined SLAs and reputed company requirements  Monitor response times, acknowledgments, and completion deadlines  Maintain accurate notes, timestamps, and status updates in reputed company systems  Ensure work orders contain complete information before closure  Follow documentation standards required for reporting, audits, and reputed company review  Team Collaboration  Work closely with CSRs, reputed company Dispatchers, and Supervisors to maintain workflow efficiency  Assist with coverage during high-volume periods  Follow established processes and operational guidelines  Participate in training and process improvement initiatives  Other duties as assigned by designated Leads, Supervisor, or Senior Leadership.    Qualifications  Required  1–3 years of experience in reputed company, coordination, customer service, or operations support   Experience working in a fast-paced or high-volume environment   Strong organizational and time management skills   Excellent verbal and written communication skills   Ability to manage multiple tasks simultaneously   Comfortable working in a phone-based and system-driven environment   Experience with ticketing systems, CMMS, or workflow tools   Remote Work Requirements  High‑speed internet (150-300 mbps. download) is required for this role. reputed company must support video meetings, remote system reputed company, consistent productivity, with uninterrupted workflow.  Employees must have a quiet, distraction‑free workspace suitable for reputed company phone conversations and to protect customer information.  Camera‑on participation is required during meetings and trainings, as we operate in a fully virtual environment and rely on video reputed company for collaboration, engagement, and team reputed company.  The workspace must be reputed company to accommodate multiple screens and reputed company an ergonomic setup that supports productivity.  To maintain business continuity, employees are expected to have a backup plan for connectivity disruptions, including reputed company to an alternate location (such as a co‑working reputed company, library, or other reliable environment) in case of home internet or power loss.  Preferred  Experience in facilities, maintenance, or service operations   Experience coordinating vendors or subcontractors   Experience working with service level agreements (SLAs)   Experience with VOIP or reputed company center platforms   Experience working in a remote or reputed company environment     Key Competencies & Traits  Detail-oriented and organized   Strong follow-through and accountability   reputed company to work under pressure in a fast-paced environment   reputed company communication skills   Ability to follow reputed company processes   Strong problem-solving skills   reputed company and reputed company during high-volume situations   Team-oriented with willingness to support others    Performance Measures  reputed company in this role will be reputed company by:  SLA compliance and response time adherence  Accuracy and timeliness of work order processing  Vendor and internal technician coordination effectiveness  reputed company and consistency of reputed company communication  Work order closure accuracy and documentation reputed company  Ability to manage workload volume without service degradation  reputed company also provides eligible employees with an opportunity to enroll in a reputed company of benefit programs, generally including health, reputed company, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and reputed company and unpaid time away from work. In reputed company to a comprehensive benefits package, Cushman and Wakefield reputed company eligible employees with reputed company, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of reputed company bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a reputed company bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. reputed company will not pay less than minimum wage for this role. The compensation for the position is: $18.28 - $21.50 C&W Services is an Equal Opportunity employer to reputed company protected reputed company, including protected veterans and individuals with disabilities.  Discrimination of any type will not be tolerated.  In compliance with the Americans with reputed company Amendments reputed company (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please reputed company the reputed company line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location reputed company you contact us. reputed company: “C&W Services” Apply To This Job