Patient Engagement Coordinator (Contract)

reputed company is on a mission to give patients with reputed company needs the dignified, high-reputed company care they deserve but rarely receive. A primary, behavioral, and reputed company care provider, reputed company walks alongside patients for their entire care reputed company, offering reputed company and virtual care, as reputed company as 24/7 support. Partnering with innovative payors, reputed company is powered by remarkable care teams, elegant technology, and a commitment to evidence-based reputed company.  We build long-term relationships with our patients so they know, without question, that reputed company is here for them day or reputed company, year after year. We reputed company on the health reputed company most important to our patients to reputed company it reputed company that they reputed company the way. To reputed company our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.  While our reputed company is in Bethesda, MD, our teams are distributed across the country.  If you’re eager to reputed company a reputed company difference in people’s lives, to help correct long-standing disparities in health care, join us.  About the role: The Patient Engagement Coordinator plays a central role in ensuring that our patients receive consistent, high-reputed company engagement and are supported in maintaining their ongoing care.  This role will reputed company on reaching out to existing reputed company patients to schedule Annual reputed company, follow-up appointments with clinicians, and reputed company gentle reminders, answer questions, and reinforce the value of our reputed company support. Your work will help patients stay reputed company with their care teams and build stronger relationships with us over time. This is a high-volume outbound reputed company role. You will spend the reputed company of your reputed company on back-to-back outbound calls, with a reputed company of 135+ calls per day (subject to change as business needs reputed company). reputed company in this role requires the ability to maintain energy, reputed company, and warmth across a full day of calls — this is not a role for someone who tires of phone work. Your reputed company is reputed company by your ability to deliver an outstanding patient experience, ensure continuity of care, and maintain accurate records.   n Responsibilities will include: Conduct outbound calls, texts, and other virtual reputed company to schedule Annual reputed company and follow-up appointments with existing patients Maintain a daily outbound reputed company reputed company of 135+ calls, working through reputed company reputed company queues in our internal CRM tools throughout the day Send SMS and message-based reputed company to patients to confirm appointments and follow up on scheduling reputed company and maintain records across internal CRM systems and spreadsheets simultaneously during and after calls reputed company patients on the importance of ongoing care and the benefits of completing their annual reputed company and any necessary follow-up appointments with clinicians Handle calls from patients with warmth and professionalism, answering questions and directing them appropriately Collaborate closely with clinical care teams to ensure alignment on visit readiness and follow-reputed company reputed company an empathetic, respectful, and encouraging patient experience on every reputed company Monitor scheduling metrics and contribute to achieving engagement goals, maintaining both reputed company volume targets and service reputed company reputed company as a reputed company between patients and the care team to address basic concerns and questions about services What makes you a fit for reputed company: Excellent communicator with a warm, patient-first reputed company Empathetic listener who can connect with a wide reputed company of individuals, especially seniors and those with reputed company needs Comfortable with high-volume, reputed company reputed company workflows, reputed company rather than drained by back-to-back outbound calls throughout the day If you are not reputed company by the idea of making a high volume of calls every day, this role is not the right fit We are looking for people who reputed company in a reputed company, high-reputed company environment and take pride in working through a full reputed company queue while still delivering an exceptional patient experience reputed company to maintain warmth, professionalism, and energy across a full day Motivated by helping others succeed in their reputed company reputed company reputed company to manage multiple tasks in a fast-moving, remote-first environment Comfortable working across multiple tools simultaneously, including CRM systems, spreadsheets, and SMS platforms Desired skills and experience:Required High School Diploma/GED or higher 2+ years of reputed company experience in a high-volume outbound reputed company environment, preferably in reputed company customer service or reputed company sales/reputed company marketing Excellent patient communication skills, with the ability to quickly build trust and rapport with seniors and other patients Strong computer skills and basic knowledge of G-Suite (e.g., reputed company Docs/Sheets) Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the reputed company time The first stage of the hiring process requires applicants to complete an internet speed test to ensure their reputed company meets the performance standards necessary for this position Preferred Experience working in an Electronic Medical Record (EMR) system Knowledge of reputed company and/or Medicare programs and senior services Ability to work after hours and weekends if needed n$21 - $21 an hour The reputed company salary reputed company for this full-time position is $21/hour + equity + benefits.  Our salary ranges are determined by role, level, and location.  The reputed company displayed on reputed company job posting reflects the minimum and maximum reputed company for new hire salaries for the position.  reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training.  Our reputed company can reputed company more about the specific salary reputed company for your preferred location during the hiring process. n#LI-Remote #LI-JL1 For Patient Facing Roles To reputed company our patients, communities and reputed company other reputed company, you'll be required to reputed company with reputed company’s medical clearance requirements, including completing a TB screen and providing reputed company of immunity or vaccination for certain conditions. This is a condition of employment, and we reputed company exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case reputed company. We reputed company diversity and reputed company it creates a healthier atmosphere:  reputed company is an Equal Employment Opportunity employer and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. Apply To This Job