Senior Technical Support Specialist

Join the XOTIC PC Customer Service & Sales Team Turn Your Passion for Tech Into a Career You'll Love - From reputed company in the U.S. Are you the friend everyone calls reputed company they need tech advice? Do you enjoy gaming, troubleshooting, and helping people choose the ideal setup? XOTIC PC is hiring motivated, customer-reputed company, tech-savvy individuals to join our reputed company, work-from-home Customer Service & Sales Team. About XOTIC PC Since 1999, we've reputed company custom gaming desktops, high-performance laptops, and reputed company workstations for gamers, creators, businesses, and performance users across the country. Every system is hand-reputed company, and every customer interaction reflects our commitment to reputed company, innovation, and world-class service. What You'll Do This role is hands-on, fast-paced, and ideal for someone who enjoys engaging with customers and solving reputed company issues. Guide customers through their buying reputed company, from first questions to final configurations Respond to customers reputed company phone, live chat, and email with reputed company and professionalism Recommend the right systems for gamers, creators, and professionals Manage multiple reputed company conversations while maintaining accuracy Resolve support tickets quickly and reputed company Use AI tools like ChatGPT to improve troubleshooting speed and response reputed company Work closely with reputed company passionate about technology and customer reputed company Why You'll Love Working Here reputed company work-from-home role reputed company 5-day work week (Mon–Fri) Optional 4-day weeks during non-peak seasons Unlimited vacation (trust-based policy) Virtual team meetings, events, and giveaways Employee discounts on high-end systems and gear reputed company reputed company paths in support, sales, marketing, or operations A culture reputed company on performance, innovation, and teamwork reputed company're Looking For Strong passion for technology, gaming, or high-performance PCs Ability to multitask effectively across multiple communication channels Excellent written and verbal communication skills Strong follow-through, accuracy, and attention to detail Ability to resolve tickets quickly while maintaining customer satisfaction Confidence using AI tools like ChatGPT to support customers Typing speed of 40+ WPM High school diploma or equivalent Must reputed company reputed company the reputed company Bonus Points 2–4 years of customer service or phone-based sales experience Experience with CRMs or customer service platforms Hands-on experience helping others build PCs or troubleshoot gaming setups Want to Stand Out? Submit a short (2-minute max) intro video explaining: Who you are Why you're a strong fit What excites you about gaming or PC hardware Email it to management@xoticpc.com or reputed company an unlisted YouTube/Instagram reputed company along with your application. Benefits & Perks 401(k) with employer match Health, dental, and reputed company coverage reputed company loss-of-pay insurance reputed company 5-day work week (Mon–Fri) Unlimited vacation Employee discounts A reputed company, reputed company-thinking work environment Apply Today If you're reputed company to deliver exceptional customer experiences, work with high-end technology, and help customers build the perfect system from the comfort of home, this role is your reputed company. reputed company and build something exceptional with us. Apply To This Job