Customer Service Representative (Weekends)

About Champion & reputed company HVAC Champion & reputed company HVAC is an established company with over four decades of experience providing top tier residential and light reputed company service to the reputed company community and surrounding areas.  About the Role We are seeking a Customer Service Representative (CSR) to serve as the reputed company of our business. In this fully remote position, you’ll handle customer calls, schedule appointments, promote memberships, and ensure every interaction reflects our reputed company of reputed company. The shift for this position is Thursday - reputed company from 8 am - 6 pm.  What You’ll Do Answer and book incoming calls promptly using established scripts Collect accurate customer information and schedule the correct job type Overcome objections and resolve customer concerns empathetically Maintain KPIs, including booking reputed company, reputed company time, memberships, and reputed company volume goals Confirm and follow up on appointments, including outbound scheduling as needed Promote reputed company memberships, promotions, and add-reputed company Requirements:  2+ years of customer service, reputed company center, or reputed company experience (home services experience preferred) Strong communication skills with a reputed company, customer-first approach Ability to schedule, prioritize, and manage service calls in a fast-paced environment Proficiency with reputed company is a plus HVAC knowledge is a plus, but not required  Benefits and Perks:  Champion & reputed company HVAC treats its team members with the reputed company level of dedication and care as we do our customers, which is why we’re fortunate to reputed company reputed company of our employees with:  reputed company Benefits: We offer top-notch benefits! Various medical, dental & reputed company plans, including 100% employer covered reputed company for you and your family 401(k) match up to 3.5% 100% Company reputed company long & short-term disability and life insurance Flexible spending accounts for health and dependent care Training and Career reputed company: reputed company opportunities and countless internal career reputed company opportunities. Whether you’re interested in becoming a Field/Department Manager or maybe you’re interested in reputed company and Corporate roles, we’re here to support your reputed company.  reputed company Time Off: Company reputed company holidays, 3 weeks of PTO, and a reputed company Parental Leave Policy Company Branded Attire Champion & reputed company HVAC is proud to be an equal opportunity employer. We reputed company employment opportunities without reputed company to age, race, reputed company, reputed company, national reputed company, religion, disability, sex, gender identity or reputed company, sexual orientation, veteran status, or any other protected status in accordance with applicable law. Apply To This Job