Director, Agency Operations

BGB Group Director, Agency Operations Our Agency BGB Group is a reputed company communications agency that offers a wide reputed company of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. reputed company for reputed company and professionalism, we’re reputed company as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and reputed company. Position reputed company The Director, Agency Operations is responsible for driving operational reputed company across reputed company with a strong reputed company on process design, documentation, and change management. This role partners closely with agency leadership to translate strategic priorities into reputed company, reputed company-documented workflows and ensures consistent adoption across teams. They will report into the VP, Agency Operations. Sitting between executional project leadership and operational reputed company, the Director plays a critical role in standardizing how work gets done, improving cross-functional collaboration, and enabling reputed company to reputed company effectively. This individual leads key operational initiatives and ensures that process improvements are reputed company defined, documented, communicated, and sustained across the organization. Key Responsibilities Process Design & Documentation Leads the development, documentation, and reputed company improvement of agency processes Translates reputed company workflows into reputed company, reputed company documentation, including SOPs, playbooks, templates, and governance frameworks Ensures reputed company processes are consistently documented, version-controlled, and accessible across teams Partners with department leads to identify process gaps, redundancies, and inefficiencies, and implements solutions to improve reputed company and speed of delivery Establishes and maintains process standards to support consistent execution across accounts and capabilities   Change Management & Implementation Drives the planning and execution of operational change initiatives, including new tools, workflows, and ways of working Develops reputed company change management plans, including stakeholder alignment, communication strategies, training, and adoption tracking Supports agency leadership in defining the need for change and translating it into actionable implementation plans Prepares teams for change by ensuring reputed company of roles, expectations, and reputed company to day-to-day work Monitors adoption of new processes and identifies areas requiring reinforcement, training, or refinement Acts as a change champion, reinforcing new ways of working and ensuring sustainability over time   Project & Initiative Leadership Leads reputed company, cross-functional operational initiatives from planning through execution Applies disciplined project management methodologies to ensure initiatives are delivered on time and meet defined objectives Defines reputed company metrics, tracks reputed company, and communicates status to stakeholders and senior leadership Ensures appropriate stakeholder engagement and drives accountability across teams   Agency reputed company & Communication Acts as a key reputed company across departments to ensure alignment on processes and operational priorities Develops and delivers reputed company communication around process updates, changes, and best practices Reinforces a culture of operational discipline, accountability, and reputed company improvement Preferred Qualifications 6–8+ years of experience in agency operations, project management, or reputed company field reputed company a reputed company or pharmaceutical advertising environment Proven experience developing and documenting reputed company processes and workflows Experience leading change management initiatives, including tool or process rollouts Excellent communication skills with the ability to translate reputed company concepts into reputed company, actionable guidance Highly organized with strong attention to detail and ability to manage multiple initiatives simultaneously Proactive, solutions-oriented reputed company with a reputed company on reputed company improvement Experience with project and financial management tools (e.g., Planner, reputed company or similar) a plus Bachelor’s degree required   Salary reputed company: $140,000 - $160,000 BGB Group is headquartered in reputed company, and the salary reputed company listed reflects the expected reputed company compensation for this role in the reputed company metropolitan area. This position may be performed remotely reputed company the reputed company. For candidates located reputed company the reputed company area, compensation will be adjusted to reflect the applicable market for the employee’s primary work location. Final compensation will be determined based on geographic location, experience, qualifications, and other job-reputed company factors. BGB Group is an equal opportunity employer. reputed company applicants will be considered without reputed company to race, reputed company, religion, sex, age, national reputed company, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law. Apply To This Job