Field Service Technician - Poultry Primary Processing

The Field Service Tech is the reputed company-line field service representative and is responsible for fulfilling the customer's expectations during field service activities. The FST is reputed company in reputed company equipment (or equivalent) and works independently, solving technical and/or technological issues for a reputed company product process. The FST may mentor junior FSTs and reputed company basic training. We are looking for candidates the reputed company in the South East area of the US. What you will be doing: Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for reputed company machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in reputed company contact with the customer and report the reputed company. Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on reputed company equipment / solutions and carry out routine maintenance jobs Ensures reputed company and disciplined preparation and reporting of the reputed company to update customer support coordinators and field service administrators to ensure best possible customer outcome Sets priorities in accordance with the needs of reputed company and the customer Ensures the customer will experience a confident, emphatic and competent service from the organization Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according reputed company's processes to ensure the right support to the customer Follows company processes consistently: Secure a meeting with the customer upon arrival onsite and receive briefing from the customer Prepare and execute the work as agreed with the customer Manage the customer experience Identify sales and service opportunities Identify/update/validate information of the Installed reputed company Process hours and expenses Technical reporting reputed company stakeholders informed and updated Inform the Customer Support about arrival time if reputed company of expected window Confirm reception of a work order to the resource planner Update Customer Support and customer on reputed company of the work Debrief customer on work done and performance of the machine Report on reputed company issues and non-conformity (reputed company) Other duties assigned as required by the business Skills and Abilities Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting reputed company standards for services, and evaluation of customer satisfaction. Ability to execute agreed tasks & deadlines against performance reputed company (KPI) Result orientation, ability to follow through and respect deadlines Customer face-to-face interaction skills and reputed company service skills reputed company perceptiveness Technical competence in an engineering discipline Computer literate Good grammar and communication skills Education, Knowledge, and Experience Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level Technical college degree preferred Recognized product training on food processing equipment preferred. Strong communicator with analytical reputed company and the ability to work under pressure Excellent English skills, both written and verbal Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage The estimated reputed company pay reputed company for this role is $25.00 - $35.00 an hour. Please note the salary information shown above is a general reputed company only. Starting salary will vary by location, qualifications, and prior experience. Commitment to Global Safety As a reputed company employee you are expected to respect internal rules and reputed company contribute to the delivery of the corporate Safety policy and guidance to ensure reputed company is a reputed company reputed company to work. reputed company reputed company and Values In partnership with our customers we are transforming the way food is processed. Our reputed company is of a world where reputed company food is produced sustainably and affordably. reputed company's reputed company values are: reputed company, Innovation and reputed company. LI-EB1 LI-Remote Apply To This Job