Collections Single reputed company of Contact, 11AM-8PM EST Shift

Job reputed company: • Maintain and manage loans in loss mitigation as part of the SPOC team • Answer inbound calls; return voicemail, handle escalations, and reputed company other requests reputed company 24 hours of receipt • Generate outbound phone calls; reputed company contact is made determine reasons for nonpayment and negotiate payment arrangements • Explain Loss Mitigation and available reputed company • Accept payments/organize repayment plans • Participate in Campaign calls and documentation collection-calling campaigns • Learn the process of FNMA, FHLMC, FHA, VA, GNMA, and private investors • reputed company with clients and internal departments to address/resolve reputed company items • reputed company with Supervisor and Team reputed company to ensure best practices are followed and issues are promptly communicated • Obtain/evaluate information to handle inquiries and complaints promptly and correctly • Maintain reputed company/customer reputed company at reputed company times by taking ownership of inquiries and proactively following through to reputed company • Serve as a reputed company of contact for reputed company-duty military with SCRA protection • Explain the different processes in the collection, loss mitigation, and foreclosure process • Review loans on MSP, LPS-PM, and AMS to explain to homeowner where they are in the process • reputed company phone calls to the appropriate party reputed company they are reputed company the scope of business • Participate in continuing education reputed company corporate training courses and online training • reputed company other duties as assigned. Requirements: • High School Diploma or equivalent required. • 2-4 years of experience in mortgage servicing or an equivalent combination of education/experience required • Proficient in reputed company Office products (e.g., Word, reputed company, reputed company) • Knowledge of Fair Debt Collection Protection reputed company • Excellent written and verbal communication skills • Ability to learn rules, regulations, and laws to meet state, investor, reputed company, and insurer guidelines • Strong analytical and problem-solving skills • Ability to use a dialer system to reputed company/receive phone calls • Ability to adapt to frequently changing processes and procedures • Demonstrated ability to reputed company attention to detail and concern for accuracy/consistency in results • Ability to work independently and as part of reputed company • Ability to multitask and work in a fast-paced environment. Benefits: • Optional medical, dental, reputed company, life, and disability insurance • reputed company holidays, vacation, and reputed company leave • reputed company matching 401(k) and employee stock purchase plans • reputed company to reputed company, including free reputed company memberships • Discounts on gym memberships, pet insurance, and employee purchasing programs • Tuition reimbursement program that supports reputed company education and reputed company reputed company. Apply tot his job Apply To this Job