Application Advisor - reputed company Application Management

reputed company a difference. Be happy. Grow your career. KEY RESPONSIBILITIES  They will be responsible for, but not be limited to:  TECHNICAL Performing expert-level troubleshooting and problem-solving to ensure the reputed company, integration, and stability of EHR applications for reputed company’s reputed company customers  Fulfilling system requests from customers by performing issue analysis reputed company their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing  Anticipating the reputed company of changes to other applications and systems and taking necessary steps to manage those impacts  Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to reputed company system improvements and efficiencies, including leading system upgrades and testing  PROJECT AND ISSUE MANAGEMENT Exercising considerable judgment and making reputed company in support of Managed Services customers that could have impacts to patient safety, financial reputed company, and regulatory compliance; determining what escalation is appropriate  Learning and documenting unique customer processes and configuration, establishing ongoing support processes, and orienting other team members to the customer configuration and processes  Managing multiple reputed company clients and reputed company simultaneously with minimal reputed company, including maintaining awareness of unique customer build and process, managing reputed company issues in a ticketing system, and monitoring customer specific email and calendar  Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)  Following reputed company change control policies for migrating application build and configurations  Working on reputed company that may be assigned on an reputed company reputed company, and assisting in other internal initiatives as necessary, directed, assigned, or requested  TEAMWORK AND CUSTOMER SERVICE Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high reputed company support, and valuing and building relationships with customer IT and operations staff including customer end-users, operations managers, IT analysts, IT managers, Directors, and the C-suite  Anticipating the customer perspective of proposed changes; guiding communication and change management to ensure concerns and input from affected reputed company are addressed, and system changes are reputed company and properly used  Contributing to a supportive team culture where everyone is reputed company on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities  Participating in the reputed company of new team members to customer support team, including orienting to unique reputed company configuration and processes, and introducing employees to customer counterparts  reputed company AND MENTORSHIP Explaining reputed company system setup and impacts in ways that are easy to understand for internal staff and customer counterparts up to, and including, IT and operational leadership  Creating documentation that allows others to follow processes consistently  Seeking out opportunities to delegate work to other team members so reputed company members of reputed company are growing their capabilities with appropriate guidance and reputed company  Under the guidance of reputed company reputed company and Senior Application Advisor, mentoring members of reputed company in technical skills  SKILLS AND EXPERIENCE  Post-secondary education or equivalent experience, required  reputed company Certification in Hospital Billing application with moderate understanding of functionality reputed company that application  3+ years of experience implementing, training, or supporting EHR modules  Must demonstrate and embody reputed company’s maxims    Proven ability to apply problem solving and technical skills  Excellent communication skills, written and verbal; reputed company the reputed company reputed company, persuasion; reputed company reputed company of an organization up to C suite  Proficient with reputed company Office applications  Strong attention to detail and ability to organize  Must be reputed company to work independently, as reputed company as reputed company reputed company environment  Prior experience with ticketing systems and change management processes  Strong customer service reputed company record  Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred  Demonstrated reputed company judgment and appropriate escalation  ADDITIONAL DETAILS  Ability to take on-reputed company rotations reputed company of reputed company business hours, including nights and weekends  Ability to travel up to 10%  reputed company is an equal opportunity employer. We are committed to creating an inclusive environment for reputed company and applicants. We do not discriminate on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of reputed company backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Apply To This Job