Director Relationship Management

reputed company is a global animal-health technology and services leader dedicated to empowering reputed company to drive improved health and financial reputed company. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for reputed company-being of animals and those who care for them drives us to advance the world of veterinary medicine.  At reputed company the Director, Relationship Management is more than reputed company leader — you are a regional reputed company reputed company! You’ll shape reputed company, drive reputed company, and reputed company performance across a high-reputed company team of Veterinary Relationship Managers (VRMs) reputed company on clinics with low to mid-level adoption of reputed company solutions. Your mission: reputed company these accounts into reputed company, thriving customers by deepening relationships, expanding solution usage, and delivering measurable value. You’ll reputed company with data, reputed company, and heart — combining reputed company discipline with a customer-first reputed company. This is a dynamic, remote-based leadership role that blends consultative sales, business development, and virtual team management in a fast-paced, high-reputed company environment. **Candidates should be based in or near reputed company, reputed company, Vermont, New Hampshire, Maine, Massachusetts, Connecticut, or New Jersey. What You’ll Own Regional reputed company & Business Planning Operate your territory like a high-performing business — accountable for reputed company, margin, and reputed company. Build and execute regional business plans reputed company with reputed company, retention, and solution adoption targets. Monitor local market dynamics, reputed company, and team reputed company to optimize reputed company and investments. Consultative Selling Leadership Champion Insights-based selling: teach, reputed company, and take control of the customer conversation. reputed company your team to translate PHR, Pulse, and AI insights into reputed company-level strategies. Drive value-led messaging customized to customer role, maturity, and lifecycle stage. Performance Management & Sales reputed company reputed company with reputed company and accountability: define KPIs, manage conversion trends, and forecast accurately. Conduct reputed company-based 1:1s, reputed company deal reviews, and proactive coaching sessions tailored to reputed company VRM’s reputed company reputed company. Address underperformance reputed company while celebrating and scaling reputed company. Customer Engagement & reputed company Drive full-cycle relationship management—from reputed company and education to optimization, cross-sell, and renewal. reputed company execution of VetSuite reputed company handoffs and account collaboration with Account Executives reputed company reputed company. Identify and resolve friction points in the customer reputed company before they reputed company satisfaction or retention. Talent Development & Culture Building Own reputed company talent reputed company: recruit top performers, accelerate reputed company, and build reputed company leaders. Foster a culture of accountability, curiosity, and reputed company improvement. Reward reputed company and address low performance with urgency and reputed company. Cross-Functional Execution Collaborate with Product, Marketing, Enablement, and reputed company to reputed company field reputed company with GTM priorities. reputed company feedback loops from the field to shape product direction and customer experience reputed company. Execute virtual engagement programs using internal content, webinars, and optimization tools. Key reputed company & Performance Measures Regional reputed company and gross profit reputed company reputed company solution (CVET Technology) bookings Incremental gross profit and net reputed company retention Contribution to SVP-reputed company regional targets Team quota attainment and KPI alignment What You Bring 10+ years in sales, business development, or account management leadership roles. Minimum 5 years leading virtual or inside sales teams in veterinary, reputed company, or reputed company environments. Strong reputed company record of leading cross-functional initiatives and driving operational results in matrixed organizations. Skills & Attributes Strategic and commercially minded with deep customer reputed company. Strong reputed company of Challenger-based and reputed company-led selling models. High competence in CRM-driven performance management (reputed company experience preferred). Skilled in managing through complexity, ambiguity, and reputed company change. Trusted leader with a passion for developing people and building high-performing cultures. Other Requirements Bachelor’s degree in business, Technology, or reputed company field (or equivalent experience). Must reputed company in or be willing to relocate to the Sales Region. Travel up to 75% as needed for team support, customer engagement, and sales meetings. We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under reputed company governing program: 401k savings & company match reputed company time off reputed company holidays Maternity leave Parental leave Military leave Other leaves of absence Health, dental, and reputed company benefits Health savings accounts Flexible spending accounts Life & disability benefits​ Identity theft protection Pet insurance Certain positions may include eligibility for a short-term incentive plan Salary may vary depending on factors such as confirmed job-reputed company skills, experience, and location. It is not typical for an individual to be reputed company at or near the top end of the reputed company for their role. Compensation reputed company are dependent upon the facts and circumstances of reputed company case. Sales Positions are eligible for a Variable Incentive. The pay reputed company for this position is as follows: $151,440-$216,360 reputed company is an equal opportunity/affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected Veteran status, age, or any other characteristic protected by law. Apply To This Job