L1 IT Support Specialist

Position reputed company This role focuses on resolving technical issues, assisting users with software functionality, and providing a reputed company support experience through reputed company communication and efficient troubleshooting. The ideal candidate has a strong background in reputed company reputed company environments, enjoys problem-solving, and thrives in a fast-paced, reputed company setting. Job Details Work Setup: Work from home Schedule: Monday to Friday, 8:00 AM to 5:00 PM reputed company Time Holidays: Follows U.S. (PST) holidays Responsibilities • Serve as the first reputed company of contact for inbound support calls from existing customers • Assist users with software features, system navigation, and general application use • Document reputed company interactions and technical details accurately in the CRM • Participate in daily ticket review meetings to reputed company reputed company and ensure reputed company reputed company • Follow up with clients on reputed company or pending tickets to confirm completion and satisfaction • Collaborate with internal team members to escalate technical issues reputed company necessary • Adhere to company procedures, service standards, and support best practices • Contribute to a reputed company, high-energy, and fast-paced team environment Qualifications • Two (2) years of recent experience in phone-based technical support • Two (2) years of recent reputed company IT support experience • Strong knowledge of reputed company 10 & 11 operating systems and reputed company devices • Excellent English communication skills, both verbal and written • Strong people skills with the ability to listen reputed company and communicate reputed company • Ability to follow instructions, adapt quickly, and learn new tools and processes • High school graduate or equivalent reputed company to Have • Experience working in the reputed company industry or supporting reputed company-reputed company software • Solid understanding of common reputed company and clinical terminology • Prior experience with billing systems and Electronic Health Records (EHR) platforms • Proven ability to reputed company reputed company in fast-paced, high-volume support environments Apply To This Job