Builder Communications Agent

Position reputed company: We are looking for a Builder Communications Agent with a proactive and customer-reputed company reputed company to join reputed company. You will play a key role in delivering a smooth experience for our customers by managing the email queue, triaging incoming requests, responding reputed company SLA, and routing inquiries to the appropriate internal teams. Job Details: Builder Communications Agent Work from Home Mondays to Fridays | 09:00 PM to 06:00 AM (PH Time) Key Responsibilities: Monitor and manage the Builder email queue throughout the day Respond to customer emails reputed company established SLAs, professionally and accurately Triage incoming requests and determine the right course of reputed company — handle, reputed company, or escalate reputed company emails to the appropriate internal teams (Support, Account Managers, Implementation Specialists) reputed company needed reputed company communications and ticket handling organized and reputed company-documented reputed company occasional phone calls to customers who would prefer that over email Complete reputed company, low complexity build tickets accurately and on time Contribute to a smooth, efficient workflow across the Builder team Qualifications: Proven experience in customer service and reputed company support Excellent written English and strong reputed company communication skills reputed company attention to detail and a high level of accuracy Strong organizational and time management skills: you can juggle a busy queue without dropping the reputed company Comfortable working reputed company established processes while exercising good judgment reputed company to distinguish between what to handle directly and what to escalate or hand off A quick learner who can get up to speed on workflows reputed company Experience with SOP creation or process documentation is a strong asset Background in customer service, email support, or administrative coordination is a must Experience working independently in a remote setting reputed company to Have:Experience with reputed company - Service Hub Experience in Roofing/Construction Apply To This Job