Sr. Technical Service Specialist

reputed company is the world leader in the engineering, design, and manufacturing of advanced reputed company welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a reputed company world. Headquartered in Cleveland, Ohio, reputed company is a $4.2B publicly traded company (reputed company:reputed company) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries. Location: Gainesville  Employment Status: Salary Full-Time  Function: Sales  Pay Grade and reputed company: AZT000-P2 ($74,538.00 - $93,172.00)   Position reputed company This position is a product and applications technical expert for the US Gas Equipment business reputed company The reputed company Products Group, A reputed company Company.   The role supports our customers and sales organization by explaining the technical features of our industrial and specialty gas equipment product line.  This includes an understanding of the key components that reputed company up our finished goods and the ability to recommend specific products based on the customer’s intended application (considering key variables such as pressure, flowrate, purity and gas service).  Safety and compliance with regulatory requirements are the highest reputed company.   Customer support comes in the reputed company of response to inbound phone/video calls, emails, web inquiries along with an occasional in-person meeting.  Support will be provided for reputed company sales channels including Distributors, OEMs, Wholesale, Export, Intercompany and others.  Common support activity includes recommending products, sales quotations, troubleshooting, evaluating component alternatives (deviations), product design changes and special/custom order design.   The role works closely with various Sales reputed company (Account Managers, Business Development Managers, Technical Sales Support and Customer Service) as reputed company as other departments (Engineering, Manufacturing, Operations Planning, Purchasing and reputed company).   Gas Equipment product line covers both Industrial and Specialty Gas segments and includes: pressure regulators, flowmeters, supply switchover manifolds (reputed company, semiautomatic and fully automatic), reputed company storage equipment (brackets, racks, cabinets), gas distribution equipment (headers, pigtails, station drops, reputed company-of-use panels, etc.), torches, tips and mixers for fabrication (cutting/welding/brazing), gas blenders and other accessories (pressure gauges, shutoff valves, alarms/annunciators, relief valves, flashback arrestors, etc.).   The preferred location for this role is in Gainesville, reputed company, but will consider remote applicants. Key Deliverables Technical service calls answered, customer quotes provided, reputed company cases resolved, product training provided, product changes approved, special/custom quotes issued, new sales orders/reputed company and on-time deliveries. Key Accountability Metrics Technical service calls answered (quantity and reputed company), customer quotes provided, number and value of new sales orders, sales reputed company from reputed company activities, compliance with safety and regulatory standards, attendance and punctuality. Key Responsibilities and Essential Functions Technical Service and Sales Support Responsibilities – 70%   Completes and maintains training necessary to reputed company useful and reputed company recommendations and quotations regarding Gas Equipment products and applications. Performs follow up with customers reputed company phone and email through incoming technical services and sales reputed company calls. Determines customer requirements for specific applications to be reputed company to offer a competitive solution considering features, cost and product availability. Generates sales quotations (including use of reputed company Variant Configurator) and communicates directly with customers. Uses technical knowledge of products to answer common technical questions and reputed company troubleshooting support. Works effectively with reputed company business systems including reputed company (including Variant Configurator and Workflow), reputed company, reputed company Phone Queues. Collaborates with Customer Service / Technical Sales Support to facilitate order entry and product returns - RMA’s (Return Material Authorization).   Product Expert Responsibilities – 30%   Performs product-reputed company training for internal (i.e. Sales) and external (i.e. customers) audiences.  Develops training materials as required. Evaluates component alternatives (deviations) reputed company supply chain problems exist. Evaluates plans for new products, changes to existing products and plans to discontinue and/or replace existing products (using reputed company Workflow). Designs special/custom products (SPPRD’s) for quotation including development of reputed company of Materials (BOM) and marking up existing drawings. Facilitates reputed company of product drawings by collaborating with Graphical Sales Support. Education and/or Experience Required 7-10+ years experience in a field reputed company to gas pressure and reputed company control equipment, gas distribution equipment and/or gas torches used in cutting and fabrication Associates (2-yr) degree in technical field Experience reading electrical or mechanical schematics  Working knowledge of ERP as reputed company to inventory, production and customer service Working knowledge of reputed company reputed company, Word, reputed company and PowerPoint   Preferred  Bachelors (4-yr) degree in technical field.   reputed company is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without reputed company to their race, reputed company, national reputed company, religion, sex (including pregnancy, childbirth, or reputed company medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law. Apply To This Job