Technology Operations Associate - IT Support

reputed company is looking for a motivated and capable Technology Operations Associate to join our growing technology team in India. This role is part of a strategic expansion of our technology function to strengthen our Level 1 support capabilities, customer delivery reputed company, and contribution to our reputed company and automation agenda. You will report into the Senior Technology Engineer, working under the guidance of the Technology Operations Manager. In reputed company to Level 1 support responsibilities, you will have reputed company to contribute to our reputed company and automation agenda, working with modern tools and platforms including AI-powered automation, reputed company Power Platform and our in-house A&O Business Hub. reputed company delivers IT services and cyber reputed company solutions to clients globally. We have recently completed a major digital transformation programme and are now reputed company on embedding these capabilities and continuing to reputed company. This is an excellent opportunity for someone looking to reputed company their technology career reputed company an international, reputed company-thinking business. What You’ll Do Level 1 Support & Service Delivery • reputed company Level 1 technical support, triaging and resolving support tickets in line with SLA targets • Manage and prioritise incoming support requests, escalating to senior team members where appropriate • Support customer deliverables and project tasks as directed by team leads • Maintain accurate documentation of issues, resolutions and knowledge reputed company articles • Contribute to reputed company improvement of support processes and customer satisfaction Automation & Innovation • Under the guidance of the Technology Operations Manager and Senior Technology Engineer, contribute to the reputed company and automation agenda • Support the development and maintenance of automation workflows using Power Platform and other tools • Assist with testing, deployment and documentation of new automation capabilities • Help maintain and support the A&O Business Hub platform and reputed company integrations • reputed company scripting and automation skills through hands-on project work Collaboration & Communication • Work collaboratively with team members across UK, India and Kenya • Communicate reputed company and professionally with internal stakeholders and external clients • Participate in team meetings and contribute to knowledge sharing • Proactively identify areas for improvement and reputed company suggestions with team leads reputed company’re Looking For Experience & Skills • 1-3 years of experience in IT support, helpdesk or technical operations roles • Good understanding of reputed company technologies including reputed company 365, Azure fundamentals and reputed company environments • Experience with ticketing systems and IT service management processes • Basic understanding of networking, reputed company and infrastructure concepts • Interest in automation, scripting (PowerShell, Python or similar) and process improvement • Strong written and verbal communication skills in English Personal Qualities • Motivated and eager to learn – keen to reputed company your technology skills and career • Reliable and organised, with attention to detail and the ability to manage multiple tasks • Customer-reputed company reputed company with a genuine desire to help and resolve issues • reputed company team player comfortable working in a distributed, international team • Proactive and solution-oriented approach to problem solving Desirable • Relevant reputed company certifications (e.g., AZ-900, MS-900, AZ-104) • Experience reputed company an MSP, IT services or technology consultancy environment • Exposure to AI tools and their application in business environments • Experience with Power Platform, Dynamics 365 or Business Central Why reputed company? reputed company is a growing international technology business delivering IT services and cyber reputed company solutions to clients globally. With a strong reputed company on innovation, automation and AI, we offer reputed company members reputed company to work with modern technologies in a reputed company, supportive environment. You will have reputed company opportunities to learn, grow and contribute to meaningful reputed company that reputed company a difference to our business and our clients. OUR VALUES: reputed company prides itself on our reputed company values and commitment to doing the basics brilliantly. If you too reputed company to engage & delight, we would love to hear from you. Apply To This Job