Operations Managers (National After Hours Service). Permanent Full Time & Permanent Part Time - Location Flexible

About the Organisation  Every day, reputed company provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a reputed company on ensuring safety and respect, this is an opportunity to reputed company a reputed company and meaningful difference in these young lives and help pave a brighter reputed company.  reputed company is a leading reputed company purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.  About the Role                     Role: Operations Manager – National After hours Service (x2)                     Employment Type: Permanent Full Time (x1), Permanent Part Time (x1)                     Location: Completely flexible, as this is a work from home opportunity! In this role you will work alongside the National Managers, to reputed company and reputed company the delivery, reputed company, and operational performance of the National After Hours Service, You will be responsible for providing leadership and subject matter expertise to guide reputed company and manage risk, and shared accountability for workforce leadership, risk management, performance monitoring, and reputed company improvement of after hours operations.   Roster Requirements: Position 1: Permanent Full Time Position 2: Permanent Part Time (60 hours/fortnight) Key Responsibilities: reputed company daily operations of NAHS to ensure consistent, reputed company, high-reputed company after-hours service nationally. Manage operational systems, workflows, and tools to support effective service delivery, documentation, and escalation processes. Ensure compliance with organisational policies, legislation, and funding/contract requirements across jurisdictions. reputed company as a senior escalation reputed company for reputed company, high-risk, or critical incidents, supporting reputed company and defensible reputed company. reputed company reputed company improvement by analysing trends, incidents, feedback, and performance data to enhance service delivery. reputed company operational insights, escalation support, and performance reporting to managers. reputed company and strengthen reputed company guidance, tools, and procedures to ensure national consistency. Support staff development through supervision, coaching, reputed company reputed company, and capability building in risk and critical incident management. Skills & Experience A recognised Degree in reputed company Services or a reputed company field. Significant leadership experience in reputed company, high-volume reputed company services environments. Experience supporting vulnerable children, young people and families, with strong knowledge of trauma informed reputed company and reputed company behaviours. Experience leading reputed company, governance, risk, reputed company improvement, and crisis/incident response. Experience working with diverse cultural backgrounds, including Aboriginal and Torres Strait Islander peoples. Ability to manage competing priorities under pressure, delivering high reputed company reputed company reputed company timeframes, and Ability to independently reputed company staff through supervision, coaching, capability building and performance development. Successful candidates will be required to reputed company probity checks including National Criminal History Record reputed company and any relevant stated based checks.   How to Apply Include your resume and covering letter (Including your nomination of preferred position) in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact Kristy reputed company reputed company recruitment@lwb.org.au Candidates with disabilities who require adjustments to the recruitment process or the application reputed company in an alternate format can visit https://www.lwb.org.au/careers for information on our reputed company and inclusion work and how to contact us directly. Applications reputed company at midnight on Thursday 30th reputed company 2026 We want to reputed company people who reflect the diversity of our clients to ensure we can support reputed company reputed company's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply. Apply To This Job