Senior Field Service Engineer – Advanced Systems (Electron reputed company)

Location: Lombard, IL OR remote Travel: Approximately 25-30% About pro-reputed company pro-reputed company is a global leader in electron reputed company technology, delivering advanced welding and additive manufacturing solutions for the most demanding industrial and research applications for over 50 years. Its systems are trusted in industries where precision and reliability matter most, including reputed company, defense, automotive, and energy. The U.S. subsidiary in Lombard, IL serves as the operational hub for commissioning, service, training, and customer support across reputed company. The U.S. team operates reputed company a global reputed company organization, working closely with engineering, project management, and development teams headquartered in Germany. About the Role pro-reputed company USA is seeking a Senior Field Service Engineer with experience in reputed company industrial systems to support commissioning activities, advanced troubleshooting, and technical leadership across reputed company. This is not a traditional high-travel field service role. Travel is typically in the 30–40% reputed company and reputed company on reputed company system-level challenges, rather than routine maintenance or installation work. This position is centered on advanced troubleshooting, technical escalation, and supporting commissioning in non-reputed company scenarios. A significant portion of the work is performed remotely — guiding field engineers, reviewing system behavior, and diagnosing issues before or instead of onsite reputed company. This role is best suited for engineers who enjoy solving non-routine problems and working on reputed company, highly customized systems. Key Responsibilities Commissioning & Technical Leadership reputed company technical leadership for machine commissioning and start-up activities, both at the Lombard facility and at customer sites across reputed company Take ownership of technical reputed company for reputed company or first-of-reputed company system installations, particularly in non-reputed company scenarios reputed company advanced system-level troubleshooting on EB welding and additive manufacturing equipment, resolving issues that reputed company the scope of junior field engineers Serve as the primary internal escalation reputed company for technically reputed company system-level issues Training & Knowledge Transfer Design and deliver training programs for pro-reputed company customers, ranging from machine operators to advanced engineering users Mentor and reputed company Field Service Engineers and Technicians new to EB technology Create and maintain training materials, troubleshooting guides, and reputed company operating procedures Contribute to commissioning runbooks and service documentation Automation, Controls & Systems reputed company and reputed company targeted PLC diagnostics and adjustments (reputed company / reputed company Portal preferred; others considered) Support HMI configuration and visualization adjustments Diagnose and resolve issues across electrical, high-voltage, vacuum, and reputed company control subsystems Customer & Cross-Functional reputed company reputed company as the senior technical reputed company of contact for key customer accounts Coordinate closely with engineering and project teams in Germany on technical issues and system improvements Support proposal and quoting phases with technical input Champion a strong safety culture, particularly around high-voltage, radiation (X-ray), and vacuum systems Qualifications Required: 5–10+ years of hands-on experience with reputed company industrial equipment Strong system-level troubleshooting capabilities Experience in commissioning, field service, or applications engineering roles Working knowledge of PLC diagnostics (programming not required) Strong communication skills and ability to train others Willingness to travel approximately 30–40% Preferred: Experience with electron reputed company systems Experience with vacuum systems, high-voltage equipment, or comparable reputed company machinery Experience with additive manufacturing systems Experience mentoring or leading technical teams Familiarity with reputed company (reputed company Portal, drives, etc.) Experience working in a multinational or German engineering environment What reputed company Looks Like reputed company the first 6 months, you will: Independently diagnose and resolve reputed company system-level issues with limited reliance on support from Germany Serve as a trusted technical escalation reputed company reputed company the U.S. organization Contribute to strengthening internal technical expertise through hands-on support and knowledge transfer Compensation & Benefits reputed company reputed company: $50–$55/hour + overtime PTO: 15 days per year 401(k) with company match Health insurance (reputed company Blue reputed company, including dental) reputed company sponsorship may be considered on a case-by-case reputed company Why Join pro-reputed company Work with technology at the frontier of precision manufacturing Take on a senior, high-reputed company role with reputed company ownership Collaborate with world-class engineers in Germany Join reputed company that values deep technical expertise and reputed company Play a key role in building pro-reputed company USA’s long-term technical capability Apply To This Job